Programme Coordinator

About the Role

The New Zealand Customs Service is seeking a highly organised, proactive, and customer-oriented Programme Coordinator for their Technology Operations team within Digital & Technology. This Wellington-based position plays a vital role in delivering timely coordination and administrative assistance across programme and project governance, financial activities, licensing management, onboarding/offboarding processes, and diverse team support functions. Attention to detail, sound judgement, communication prowess, and adeptness in managing multiple priorities are essential for success.

Key Responsibilities

• Deliver high-quality coordination and administrative assistance across Digital & Technology functions.
• Support governance frameworks, financial administration, programme reporting, and stakeholder engagement.
• Manage financial tasks including purchase orders, invoicing, and software license compliance and renewal.
• Assist in month-end and year-end financial procedures in collaboration with managers and the Finance Business Partner.
• Coordinate staff onboarding and offboarding, handling security clearances and equipment requests.
• Maintain comprehensive programme and project files such as reports, schedules, plans, risk/issue registers, budgets, and databases.
• Facilitate IT housekeeping, remediation activities, audits, programme controls, and quality assurance undertakings.
• Organise governance meetings including agenda preparation, minute-taking, action tracking, and supporting effective decision-making.
• Develop and maintain strong relationships with managers, staff, suppliers, and other stakeholders.

Required Skills and Experience

• Proven experience in project, programme, team, or management coordination and administrative support roles.
• Excellent organisational skills with the ability to juggle multiple priorities, deadlines, and workflows without sacrificing accuracy.
• Strong communication skills demonstrating confidence when interacting with diverse internal and external stakeholders.
• Good problem-solving capability, initiative, and aptitude for working both independently and within teams.
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and Visio.
• Willingness and enthusiasm to learn new systems, software, and business processes.
• Experience with Oracle Financials, purchase orders, and goods receipting is advantageous.
• An understanding of or readiness to develop knowledge in te ao Māori, te Tiriti o Waitangi, te reo Māori, and tikanga Māori in the workplace.

Working at Customs

Join a team dedicated to protecting and promoting New Zealand’s borders through innovative Digital & Technology solutions. The Technology Operations team supports critical IT functions including incident, problem and change management, cybersecurity, finance, vendor and product licence management, risk and program controls, and application performance monitoring.

Why Join Us

• Contribute meaningfully to public service initiatives critical to national border protection.
• Work within a collaborative culture that values coordination, service excellence, and continuous improvement.
• Gain broad experience across governance, finance, technology operations, programme management, and stakeholder engagement.
• Be part of an inclusive workplace that respects te Tiriti o Waitangi and encourages appropriate use of te reo Māori and tikanga Māori.

Eligibility Criteria

• Applicants must be a New Zealand citizen or permanent resident.
• Applicants must reside in New Zealand at the time of application.
• Continuous residency in New Zealand for the past five years is required, or exceptions must be discussed with recruitment for security clearance eligibility.

Additional Information

Applications should include a CV and cover letter detailing relevant skills and experience. The recruitment process is managed internally by the New Zealand Customs Service without involvement of external recruitment agencies. Flexible working arrangements are offered. The organisation promotes equal employment opportunities and values workforce diversity.