Programmatic Account Manager

About Samba

Samba is a media intelligence company that provides real-time insights into global consumer attention across multiple screens. Their data, derived with consent from over a billion people, offers an unparalleled view of audience behaviors. Leading global brands utilize these insights to make informed decisions based on culturally relevant data.

Role Overview

We are seeking a highly driven Client Success Manager to join our APAC team. This position requires a technically proficient professional with extensive experience in programmatic advertising and a deep understanding of the advertising technology landscape.

The successful candidate will independently manage client portfolios, driving growth and success. Leading media planning, reporting, and campaign management from initial sales through ongoing servicing, you will collaborate closely with sales teams to ensure exceptional client experiences. You will also optimize campaign performance and translate complex data into meaningful insights to showcase value.

Key Responsibilities

• Evaluate client business objectives and media needs to craft customized audience and measurement strategies.
• Foster and sustain robust client relationships to enhance satisfaction, promote renewals, and identify expansion opportunities.
• Interpret campaign analytics to deliver clear, actionable ROI insights.
• Conduct post-campaign analyses and client presentations covering performance, insights, and future recommendations.
• Implement audience strategies aligned with client media plans, including identifying cross-selling and upselling possibilities.
• Monitor and optimize campaigns, audiences, and measurements to guarantee seamless delivery and address issues promptly.
• Collaborate with Sales, Product, and Operations teams to facilitate smooth campaign execution.
• Identify and promote process enhancements to boost operational efficiency and client success.

Qualifications and Skills

• Bachelor's degree is required.
• Minimum of 5 years’ experience in programmatic advertising with a strong record in account growth and client relationship management.
• Comprehensive proficiency working with varied ad-tech platforms, including DSPs, SSPs, DMPs, ad servers, and ad verification tools.
• Advanced skills in Microsoft Excel, including pivot tables and data visualization tools.

Personal Attributes

• Exceptional attention to detail.
• Excellent time management skills to prioritize tasks and meet deadlines in a dynamic startup atmosphere.
• Strong communication and problem-solving abilities, adept at handling challenging client discussions.
• Proactive and passionate about ad tech, ready to tackle complex challenges.
• A self-starter eager to continuously learn and share knowledge of new technologies.

Additional Information

Samba is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We value empowering connections, mirroring the communities we serve, and engaging in impactful projects.

Regarding data privacy, Samba may collect personal information from applicants directly or through third parties for checks consistent with applicable laws. Residents of the EU will note Samba Inc. acts as the data controller.

We utilize artificial intelligence tools to assist in certain recruitment stages such as resume analysis and application reviews; however, all final decisions are made by human recruiters. Inquiries regarding data processing during hiring can be directed to us.