Program Manager, Trust and Safety

About the Team

The Market Risk Management (MRM) team focuses on tackling risks arising from the intersection of global safety standards and localized political, regulatory, and cultural environments. By leveraging market-specific data, expert knowledge, and insights from various functions, the team tailors strategies to manage Trust & Safety risks, safeguard users, and adapt global safety practices effectively to diverse markets.

Role Overview

As a Program Manager in our Market Risk Management team, you will identify and evaluate risks within regional communities and work across departments to mitigate emerging threats. Your role involves aligning policies, programs, and systems to protect users from abuse within the Singapore market and the wider APAC region. You will provide essential local expertise, drive safety improvements, and guide strategic decisions fostering trust inside and beyond the Trust & Safety unit. This includes launching projects, promoting operational transformations, advocating policy updates, and designing new workflows by collaborating with specialists in public policy, legal, communications, product, and operations.

Key Responsibilities

• Generate internal reports analyzing public sentiment and recognized risks to inform risk mitigation strategies, detect trends, and collaborate cross-functionally to lessen impact across business areas.
• Design risk prevention frameworks and strategies focused on the Singapore TikTok community, emphasizing safety concerns including youth protection, hate speech, and cyberbullying.
• Partner with multidisciplinary teams both within and beyond Trust & Safety, such as Content Policy, Product Management, Data Analytics, Operations, Public Policy, and Communications to address safety vulnerabilities, enhance community welfare, and optimize product features and strategies.
• Lead initiatives spanning multiple platform features—Video, Live streaming, comments, follower/like functions, accounts—with qualitative and quantitative risk assessment approaches; initiate and drive project scoping, execution, and collaboration efforts.

Minimum Qualifications

• A solid grasp of User Generated Content (UGC) social platforms and the regional political, cultural, and regulatory frameworks within APAC.
• Strong familiarity with Trust and Safety challenges, operations, and issue management.
• Experience in program, project, or product management, preferably related to safety, risk control, or anti-spam strategies, with proven time management and problem-solving capabilities.
• Comfortable handling large datasets with ability to perform detailed data analyses, interpretation, and reporting using tools like Excel (pivot tables, functions, charts); knowledge of SQL is advantageous.
• Capacity to thrive in a dynamic, fast-paced environment and adapt to the evolving demands of the role.
• Demonstrates resilience and commitment to self-care to manage emotional and psychological challenges of the position.

Preferred Qualifications

• Deep understanding of APAC's regional culture and expertise specific to the area.
• At least three years of experience working with Trust & Safety and user-generated content platforms.

Trust & Safety Content Exposure

This role interacts regularly with content including images, videos, and text reflecting everyday life, and potentially sensitive issues like bullying, hate speech, child safety, self-harm, and harm to others or animals. Therefore, candidates should be prepared for possible daily exposure to distressing content.

Our commitment is to the wellbeing of employees, offering comprehensive mental and physical wellness programs tailored to support staff throughout their journey. We promote an integrative, person-centered approach to wellbeing through collaboration across teams.

About the Company

We are a leading platform specializing in short-form mobile video, with a global mission to foster creativity and joy. Our headquarters are in Los Angeles and Singapore, with offices worldwide.

Why Join Us

Joining us means being part of a global team that values curiosity, humility, and impactful work in a fast-growing tech environment. We embrace challenges as learning opportunities and cultivate a mindset focused on continuous improvement, enabling meaningful contributions for our company, users, and communities.

Diversity and Inclusion

We are deeply committed to building an inclusive workplace that honors the diverse skills, experiences, and viewpoints of all employees, reflecting the global communities we serve.