Program Coordinator

Overview

XpertDox is seeking a highly organized and proactive Program Coordinator to handle daily operational execution and oversee the entire lifecycle of project tickets. This pivotal role supports smooth coordination across various teams, ensures precise project monitoring, and guarantees prompt ticket resolution.

Key Responsibilities

• Take full charge of all tickets within the internal ticketing platform, guiding them through execution and validation phases.
• Assign clear ownership, define the scope, and establish next actionable steps for each ticket.
• Vigilantly track ticket progress, actively following up to prevent delays and resolve bottlenecks.
• Uphold high standards of documentation prior to transitioning tickets through workflow stages.
• Work collaboratively with Development, QA, and Operations teams to meet deadlines and deliverables.
• Maintain accountability among team members while encouraging a positive and cooperative work atmosphere.
• Deliver timely and transparent status reports and updates to leadership and relevant stakeholders.
• Consistently ensure the accuracy and real-time status of project boards via internal management and ticketing tools.
• Identify process inefficiencies and recommend improvements to enhance workflow effectiveness.

Requirements

• Minimum of 3 years experience in project management, program coordination, or related roles.
• Excellent verbal and written communication abilities.
• Strong organizational aptitude coupled with superior time management and attention to detail.
• Demonstrated capability to juggle multiple priorities within a dynamic, fast-paced environment.

Compensation and Benefits

• Competitive annual salary ranging between ₹8,00,000 and ₹12,00,000.
• Collaborative work atmosphere offering opportunities to liaise with senior leadership and cross-functional teams.
• Engagement in a rapidly expanding environment that values ownership and tangible impact.
• Exposure to current project management tools and scalable operational processes.