Professional Services Project Manager

About Cloudflare

Cloudflare is dedicated to building a better Internet by operating one of the world's largest networks that serves millions of websites and other online entities, from individual bloggers to Fortune 500 companies. By routing web traffic through its intelligent global network, Cloudflare enhances website performance while reducing spam and cyber attacks without requiring hardware installation, software setup, or code changes. The company is recognized for its innovative culture and consistently ranked among the world's top companies in innovation and workplace culture.

Cloudflare values individuals who actively identify overlooked problems and leverage AI-powered tools to devise innovative solutions swiftly and collaboratively, advancing their mission to keep the Internet effective and secure.

Role Overview

The Professional Services Project Manager will join Cloudflare's Professional Services team to lead and oversee the delivery of projects deploying Cloudflare solutions. This role bridges sales teams, technical delivery staff, and executives to ensure complex cybersecurity and networking implementations are completed on schedule, within budget, and meet quality expectations.

You will operate within the Professional Services PMO to apply standardized project governance, methodologies, and reporting best practices throughout the project lifecycle—from initiation through delivery and handover—to maximize customer value and accelerate time to benefit.

Key Responsibilities

• Lead multidisciplinary technical teams providing consulting, implementation, and support to clients across single projects and multi-stream programs.
• Manage project scope, timelines, budgets, risks, and communication, ensuring compliance with PMO standards and executive reporting requirements.
• Build and sustain trusted relationships with customers, partners, and vendors to enhance satisfaction and promote revenue growth.
• Drive on-time, in-budget professional services delivery that meets or exceeds client expectations.
• Track and monitor financial aspects of projects such as burn rates, margins, and revenue forecasts to meet revenue goals.
• Develop and improve scalable delivery methodologies and best practices to increase efficiency and effectiveness.
• Serve as the primary liaison during the transition from sales to technical execution, partnering closely with Account Executives and Teams.
• Identify potential project risks early and implement effective mitigation plans safeguarding customer operations.
• Analyze raw project data to produce insightful status reports highlighting project health, resources used, and delivery outcomes for leadership.
• Utilize AI tools proactively to streamline project processes including automating reports, summarizing meetings, tracking actions, detecting risks, and managing documentation to boost team productivity.
• Create documentation and assets for internal and external use that support successful project execution and capture lessons learned for continuous improvement.

Candidate Qualifications

• At least 8 years of experience in professional services, project management, or customer delivery roles, preferably within high-growth SaaS or technology companies.
• Demonstrated expertise using AI assistance for project work such as drafting documents, summarizing notes, reporting, risk assessment, and forecasting, with an emphasis on secure and responsible AI usage.
• Proven experience managing global stakeholders and complex projects involving multiple partners and vendor ecosystems.
• Excellent organizational and time-management capabilities with the ability to juggle multiple priorities in a fast-paced environment.
• Strong business acumen with a history of ownership, data-driven decision-making, and influencing results.
• Solid understanding of Internet technologies including Networking and Security, Zero Trust/SASE solutions, DNS, TCP/IP, HTTP, TLS, and APIs.
• Proficiency in tools such as Jira, Salesforce or equivalent CRM, and Professional Services Automation solutions.
• Bachelor's degree in a relevant field with preferred certifications like PMP or PRINCE2.
• Portfolio includes servicing clients in Thailand and Greater China regions; professional proficiency in Thai or Mandarin is a plus.

Additional Information

Cloudflare is committed to diversity, inclusion, and equal opportunity for all employees. Reasonable accommodations are provided upon request. Finalists may be required to attend onsite interviews and compliance with U.S. export laws may be necessary for employment.

Cloudflare actively contributes to social impact programs such as Project Galileo and the Athenian Project and operates consumer services like 1.1.1.1 DNS resolver aiming to protect user privacy and enhance Internet performance.