Professional Services Director

About Nostra

Nostra is a top Managed Service Provider (MSP) in Ireland, delivering cutting-edge IT solutions to help businesses establish dependable, secure, and scalable IT infrastructures. We serve diverse industries, continuously improving our services to enable clients to focus on their primary business objectives.

Role Overview

The Professional Services Director will guide and oversee all Professional Services operations, including Security, Compliance, Modern Work, Project Management, and Central Scheduling teams. This role ensures seamless, profitable, and scalable delivery of all client projects, maintaining high standards within defined scope and budgets, optimizing utilisation, managing overruns, and fostering ongoing improvements in delivery processes.

Key Responsibilities

• Lead end-to-end operations and delivery across all professional service functions.
• Maintain consistent, superior delivery quality across service areas.
• Drive operational efficiency and scalability within delivery teams.
• Set and enforce governance, frameworks, and best practices for delivery.
• Manage Services P&L including revenue, margins, and cost control measures.
• Monitor project profitability, identifying and mitigating overruns.
• Implement controls to maximize billable resource utilisation.
• Enhance margin performance continuously across engagements.
• Oversee resource scheduling and allocation centrally across services.
• Ensure optimal utilisation rates while sustaining delivery excellence.
• Align capacity planning with sales forecasts and pipeline demands.
• Develop scalable capacity models to support growth.
• Direct Project Management functions, upholding methodologies, standards, and reporting procedures.
• Ensure governance on scope, change management, and risk controls.
• Provide timely and accurate project reporting to stakeholders.
• Collaborate with Sales and Pre-Sales to align sold solutions with delivery capacity and profitability goals.
• Contribute to solution design, scope, and estimations.
• Deliver actionable performance reports and insights to senior leadership.
• Track key metrics including utilisation, margins, project health, and forecasts.
• Use data trends to inform recruitment, organizational structure, and investments.
• Establish KPIs to assess team and department effectiveness.
• Lead and coach a diverse team of delivery leaders and specialists.
• Promote a high-performance culture centered on accountability, quality, and continuous development.
• Identify skill gaps and promote training initiatives.
• Support recruitment aligned to growth trajectories and future needs.

Success Metrics

• High billable utilisation across services.
• Strong project margins and overall profitability.
• Minimized project overruns and enhanced delivery reliability.
• Consistently on-time, on-budget project completion.
• Accurate forecasting and alignment of resources to pipeline.
• High customer satisfaction and quality ratings.

Candidate Requirements

• Extensive experience in senior leadership roles within Professional Services or Delivery.
• Proven commercial expertise with accountability for services P&L.
• Experience managing interdisciplinary delivery teams (cloud, security, consulting, PMO).
• Strong understanding of utilisation, resource scheduling, and capacity planning.
• Excellent stakeholder management skills involving Sales, Pre-Sales, and executive teams.
• Aptitude for developing scalable delivery frameworks and governance structures.
• Analytical mindset with robust data reporting ability.

Employee Benefits

• Generous budget for professional growth.
• Company pension plan.
• Comprehensive health insurance.
• Wellness programs and health & fitness benefits.
• On-site gym facilities.
• Employee assistance programs.
• Company-sponsored events promoting team engagement.

Company Values & Culture

Our team is passionate about excellence, driven by values of trust, accountability, expertise, people focus, integrity, and empathy. Nostra embraces diversity and inclusion and is an equal opportunity employer.