Product Manager - Integrations

About Superchat

Superchat is transforming how companies interact with customers by harnessing the power of AI to create intelligent communication agents. Since its founding in 2020, the platform supports over 10,000 businesses globally, from large corporations like Allianz and Danone to small enterprises and startups, handling millions of daily messages across channels such as WhatsApp, email, SMS, and Instagram.

Role Overview

As a Product Manager in the Integrations team, you will be responsible for shaping the API and integration landscape that enables our AI agents to effectively operate with real-world systems—ranging from CRM syncs and appointment scheduling to call transfers and custom workflows. You will own the entire lifecycle of integration products including public APIs, webhooks, and the developer experience that empowers our partners to build on our platform. While this position is technical, it does not involve coding; instead, it requires designing API frameworks, making architectural decisions, and collaborating closely with engineers and external partners.

Key Responsibilities

• Lead the strategy, specification, development, launch, and performance measurement of integrations, APIs, and webhook products.
• Develop tools that enhance AI agents' capabilities to complete customer service loops through integration with CRMs, appointments, handovers, and workflows.
• Engage with customers, partners, and internal teams regularly to gather insights and monitor usage data.
• Manage a team of 4 to 6 engineers focused on integrations, setting relevant success metrics and ensuring progress.
• Maintain high-quality developer experience, documentation, and roadmap planning for public-facing interfaces.
• Simplify integration setups to allow customers to complete them independently without guided assistance.
• Ensure product quality by reviewing and approving releases before deployment.
• Drive product launches and awareness activities, collaborating with marketing and sales in the absence of a dedicated product marketing team.
• Coordinate with product managers handling AI and Core platforms to align and integrate shared functionalities.

Candidate Profile

• Proven experience in delivering successful product solutions used by customers.
• Technical background with engineering experience or proficient hands-on coding knowledge.
• Excellent product and operational decision-making skills.
• Strong understanding of OAuth, webhooks, API rate limiting, retries, and versioning; familiarity with tool and function calling patterns is advantageous.
• A deep passion for customer-centric product development.
• Exceptional clarity in communication and analytical thinking.
• Ability to work swiftly without sacrificing quality.
• Humble mindset combined with a strong drive to build impactful products.

Work Environment & Location

Based in Berlin, this role requires a minimum of three days per week onsite presence, with the option to work remotely up to two days weekly. EU work authorization is mandatory.

Benefits

• Competitive remuneration and significant VSOP at a profitable and expanding company.
• Modern office situated in Berlin’s Prenzlauer Berg neighborhood.
• Direct involvement with company founders and a significant influence on product strategy.
• Agile team culture focused on rapid delivery without excessive process overhead.
• 26 paid vacation days plus additional holidays on Christmas Eve and New Year’s Eve.
• Annual budget for personal growth, including conferences, courses, books, or coaching.
• Frequent team activities, off-site gatherings, and a supportive, engaging workplace culture.

Diversity & Inclusion

Superchat is committed to creating an inclusive environment and welcomes applications from all backgrounds regardless of gender, nationality, religion, or other factors.