Product Manager

About Us

Narwhal Labs is the creator of DeepBlue OS, an autonomous revenue infrastructure platform that empowers businesses to manage calls, leads, and interactions seamlessly across Voice, SMS, Email, and WhatsApp. As a 45-person team and a recognized member of NVIDIA Inception Program and Google Partner, we provide enterprise-grade revenue operations at lower costs.

Role Overview

We are seeking a Product Manager based in Bristol, UK, to oversee the roadmap, requirements, and delivery for one or more products. The role involves working closely with customers, stakeholders, and engineering teams to transform unclear challenges into valuable, delivered products within a fast-paced agile setting.

Key Responsibilities

• Define and maintain product roadmaps and backlogs, performing validation and discovery activities.
• Analyze product value to influence prioritization decisions.
• Collect product requirements in collaboration with customers, stakeholders, and fellow Product Managers to capture business value.
• Translate requirements into Epics, Features, and User Stories for both existing and new product functionalities.
• Monitor product metrics to identify and address performance issues.
• Participate actively in agile teams to deliver product increments that fulfill requirements.
• Collaborate with multidisciplinary teams to refine user stories, estimate efforts, and develop personas, user acceptance criteria, and sprint goals.
• Work together with engineering and delivery colleagues to solve problems and ensure project success.
• Communicate and coordinate with stakeholders and other Product Managers throughout the product lifecycle.
• Lead functional projects or workstreams when necessary.
• Contribute to enhancing product management practices across the company.
• Potentially engage in recruitment activities within the product team.
• Create supporting materials such as release notes, reports, and training documents.
• Coordinate with design and user experience teams to enhance product offerings.

Desired Qualifications and Experience

• At least 2 years of experience as a Product Manager.
• Proven expertise running a product's roadmap and delivery over a 3–6 month horizon.
• Familiarity with agile software development methodologies.
• Excellent written and verbal communication capabilities.
• Strong organizational and time management skills.
• High attention to detail.
• A degree or equivalent qualification in business, IT, or related fields, or comparable professional experience.

Ideal Candidate Attributes

• Self-reliant with the ability to find solutions independently with minimal supervision.
• Effective and constructive communicator, prioritizing optimal outcomes for the company and customers.
• Reliable and accountable, consistently delivering on commitments.
• Embraces and embodies the company's core values.
• Thrives in fast-moving, innovative environments.

Success Criteria

• Well-defined and prioritized product roadmaps delivered punctually.
• Stakeholder confidence in product requirements, prioritization, and decisions.
• Agile teams deliver clearly scoped product increments that meet validated user needs.

Equality and Diversity

Narwhal Labs fosters an inclusive workplace welcoming candidates from diverse backgrounds, regardless of age, gender, sexuality, race, disability, or religion. Candidates who meet many but not all criteria are encouraged to apply.