Product Manager

About Ema

Ema creates AI-powered employees that support HR, IT, and Finance departments by automating routine tasks across the employee lifecycle, including recruiting, onboarding, benefits administration, IT helpdesk, invoice handling, and payroll, enabling employees to focus on higher-value work. Founded by former leaders from Google, Coinbase, Flipkart, and Okta, the team comprises engineers from top tech firms and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. Backed by premiere venture investors such as Accel, Naspers/Prosus, Creaegis, Section32, and notable angels including Sheryl Sandberg and Dustin Moskovitz, Ema operates from Silicon Valley with offices also in London, Bangalore, and Vancouver, delivering cutting-edge Agentic AI solutions that operate at scale.

Role Overview and Responsibilities

• Craft and convey the product vision and strategic roadmap informed by market dynamics, customer insights, and organizational goals.
• Engage with senior leadership and stakeholders to align product objectives with company priorities.
• Perform comprehensive market and competitive research to uncover opportunities, identify gaps, and understand demand.
• Translate customer needs into actionable product requirements and define user personas and scenarios to ensure product alignment with user expectations.
• Partner with engineering, design, and marketing teams to build functional and user-centric products that fulfill business objectives.
• Prioritize product features, improvements, and defect repairs grounded on client feedback, technical constraints, and business impact.
• Oversee the product development lifecycle by establishing schedules and key milestones.
• Collaborate cross-functionally with sales, marketing, and customer support teams to facilitate successful product releases.
• Maintain clear communication on product progress, challenges, and updates among stakeholders and various teams.
• Lead and streamline communication between technical specialists and non-technical counterparts.
• Define and monitor key performance indicators (KPIs) to evaluate product success.
• Gather post-launch performance data and customer feedback to inform continuous product refinements.
• Iteratively enhance product features guided by data and user insights.
• Present product developments, roadmaps, and strategic planning to senior leadership and essential stakeholders.
• Manage relationships with external vendors and partners as required.
• Coordinate with marketing and sales for go-to-market planning, ensuring clear internal training and customer communication throughout product launches.

Candidate Profile and Preferred Qualifications

• Degree in Business, Marketing, Computer Science, or related disciplines; MBA or equivalent experience is advantageous.
• A minimum of five years in product management roles, ideally within technology or software sectors.
• Proficient understanding of product development workflows, including agile frameworks.
• Skilled in collaborating with multidisciplinary teams and influencing stakeholders without direct authority.
• Exceptional communication, leadership, and analytical problem-solving capabilities.
• Strong ability to analyze data to support decision-making.
• Well-developed organizational and project management talents.
• Familiarity with project management tools such as JIRA, Asana, or equivalents.
• Experience with user experience design concepts.
• Comfortable working alongside technical teams and knowledge of API integration.
• Data-driven approach with background in A/B testing and user research methods.

Compensation and Inclusion

Salary and benefits are determined considering the candidate's location, expertise, skills, and experience. Suitable roles may include variable pay, equity options, and other benefits. Ema Unlimited is an equal opportunity employer committed to diversity and inclusivity irrespective of race, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.