- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Hexnode
Hexnode is a leading global provider of Unified Endpoint Management (UEM) solutions serving clients in more than 100 countries. Managing millions of devices across platforms like Apple, Windows, Android, macOS, Linux, and tvOS, Hexnode is rapidly innovating and strengthening its position in the endpoint management market.
Why Join Hexnode?
This company uniquely combines global reach, outstanding product quality, and startup-like agility. Operating in a crucial category that supports organizations' secure and dependable device management, Hexnode is in a period of hyper-growth. With millions of managed devices and over 100 feature releases yearly, this role offers the chance to influence a category-defining platform’s future.
Role Overview
We are looking for a data-driven, customer-focused Product Manager with 3 to 5 years of experience emphasizing Product Research and Customer Satisfaction (CSAT/NPS). This position demands balancing enterprise client needs, market trends, and product delivery by embodying the end user’s perspective through qualitative research, data analytics, and direct feedback. The goal is to keep Hexnode’s platform the most user-centric UEM solution available.
Key Responsibilities
- Drive ongoing product discovery through user interviews, surveys, competitive reviews, and usability tests involving global IT administrators.
- Distill complex market dynamics and security requirements into clear, actionable product documents and strategies.
- Convert research findings into detailed user personas, customer journey maps, and impactful feature proposals.
- Manage and expand the Voice of Customer (VoC) program, integrating feedback from NPS, CSAT, third-party reviews, and churn data into sprint planning.
- Collaborate with Customer Success, Support, and Sales teams to reduce friction points and minimize customer churn, enhancing time-to-value.
- Lead beta program designs to validate new features’ effectiveness before widespread launch.
- Partner with UX/UI and engineering teams within Agile workflows to develop smooth, enterprise-grade product features.
- Monitor key engagement and retention indicators using tools such as Mixpanel, Amplitude, and Google Analytics.
- Apply prioritization frameworks like RICE or Kano to balance strategic and usability-driven development requests.
Required Qualifications
- 3–5 years’ product management experience in B2B SaaS, enterprise software, cybersecurity, or endpoint management sectors.
- Demonstrated expertise in product research methodologies including user interviews, usability testing, and deriving quantitative and qualitative insights.
- Strong focus on customer satisfaction and retention demonstrated by success in increasing CSAT, NPS, and lowering churn through product improvements.
- Technical understanding of IT workflows, enterprise security systems, and software architectures.
- Experience working with analytics and research tools such as Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, and Figma.
- Excellent verbal and written communication skills, adept at translating customer feedback into strategic insights for leadership teams.
Preferred Qualifications
- Background in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or cybersecurity fields is advantageous.
Additional Information
If you are motivated by growth opportunities and eager to contribute in a dynamic product-focused environment, this position offers an exceptional platform. To learn more about the product and company, links provided in the original description may be referenced independently.