Product Genius

Role Overview

As a Product Genius at AGMC, you will be responsible for maintaining showroom standards, providing exemplary customer support, and showcasing the latest automotive products with enthusiasm and expertise. You will coordinate daily showroom activities and deliver an exceptional customer journey from inquiry through product delivery and after-sales support.

Key Responsibilities

• Maintain showroom display vehicles, pricing documents, specification sheets, and brochures in line with retail best practices.
• Ensure showroom cleanliness, organization, and ambience reflect premium brand standards.
• Manage daily showroom routines and coordinate the efforts of Office Assistants and Waitresses.
• Welcome and professionally assist customers, leveraging product knowledge to guide their selections.
• Perform thorough vehicle needs assessments to understand customer preferences.
• Conduct detailed product demonstrations, explaining innovative technologies and benefits.
• Assist with test drives and product presentations for interested customers.
• Prepare vehicles for delivery, ensuring product quality and completeness.
• Provide comprehensive vehicle handover experiences, educating customers on features, warranty coverage, and service guidelines.
• Follow up post-delivery to resolve queries and schedule additional handovers if needed.
• Arrange initial service appointments and introduce customers to service and parts departments.
• Keep up to date with latest models, technologies, competitor products, and industry trends.
• Attend regular training and maintain mandatory certifications as per brand requirements.
• Support sales teams to optimize the customer experience and dealership operations.
• Maintain compliance with company policies, Quality Management system standards, ISO certifications, Health & Safety rules, and ethical codes of conduct.

Accountabilities

• Provide an outstanding premium customer experience aligning with brand values.
• Sustain immaculate showroom presentation and create informative, engaging environments for visitors.
• Support customers throughout their purchasing journey, ensuring satisfaction and loyalty.
• Deliver accurate, insightful product presentations that enhance customer understanding.
• Proactively seek continuous improvement opportunities in customer experience and dealership processes.
• Achieve high customer retention rates through effective follow-ups and personalized service.
• Contribute to elevating showroom service standards and support sales coordination including CRM usage.
• Exhibit professionalism, up-to-date brand knowledge, and exceptional customer service standards.
• Commit to personal and professional growth development.
• Adhere to all corporate procedures, policies, ISO standards, Health & Safety regulations, and ethical conduct requirements.

Eligibility and Qualifications

• Minimum education: High school diploma or equivalent; Bachelor's degree preferred.
• 1 to 2 years experience in customer service, retail, or related sectors.
• Valid driver's license with a clean record is mandatory.
• Passion for premium automotive products, technology, and the automotive industry.
• Experience in automotive sales or service is advantageous but not required.
• Excellent communication skills, technical explanation capability, and a customer-centric approach.

Additional Information

Only shortlisted candidates will be contacted. We appreciate your interest in joining AGMC.