Product Designer - Global Payment

About Global Payment Team

Aligned with our company's global expansion goals, the Global Payments division provides an extensive Fintech platform serving customers worldwide. Our product suite includes essential payment processing, fund disbursements, transaction oversight, risk management, currency conversion, accounting processes, reconciliations, Buy Now Pay Later solutions, insurance services, and more.

About User Experience Design (UED)

The Global Payment UED team crafts financial interaction models for millions of global users across the ByteDance ecosystem. We are pioneering new financial service experiences for products like TikTok and TikTok Shop. Our designers integrate product strategy, user research, data analytics, AI, and design craftsmanship to address complex financial use cases across diverse international markets.

Role Overview

We seek versatile Full-stack Product Designers who focus beyond interface design. You will define strategic product directions, extract user insights, harness AI and data to accelerate design choices, and build intuitive, trustworthy, and scalable user experiences at global scale. The position requires working five days per week onsite at our Singapore office. Priority will be given to candidates with current work authorization in Singapore without need for visa sponsorship.

Primary Responsibilities

• Lead comprehensive product design efforts from opportunity identification, strategy formulation, user interaction, visual system creation, through to final product delivery.
• Clarify ambiguous user and business challenges into definitive product experiences, informed by research, data, and experimental validation.
• Collaborate extensively with cross-functional partners including Product, Engineering, Research, Data Science, and regional market teams to influence product strategy and decisions.
• Apply systems thinking to develop scalable and adaptable design solutions accommodating both global consistency and regional market requirements.
• Leverage AI technologies throughout the design lifecycle to speed up research, ideation, prototyping, content generation, and production.
• Use a combination of quantitative and qualitative analyses to refine user experiences, optimize product metrics, and enhance business results continuously.
• Participate in maintaining and evolving our global payment design system to ensure consistent quality and coherence across product lines.

Qualifications

Essential:

• Proven experience designing for global products spanning multiple markets while addressing localized user needs.
• Track record of leading design initiatives, mentoring other designers, and upholding design excellence across teams.
• Knowledge of experimentation frameworks, growth indicators, and data analytics to underpin design choices.
• Self-motivated with strong critical thinking skills, able to independently identify challenges, handle ambiguity, and implement solutions.
• Excellent communication and stakeholder engagement skills, with a history of effective collaboration with product managers, technical teams, and business units.
• Proficiency in design software such as Figma and related tools.

Preferred:

• Background in designing consumer financial services, including payments, digital wallets, BNPL, lending, card products, or banking solutions.
• Experience utilizing AI-enhanced design tools to improve workflows, ideation, prototyping, or product iteration.

Additional Information

This opportunity is based at our Singapore office requiring a full five-day onsite work schedule. Candidates must have valid work rights in Singapore as visa sponsorship is not offered. ByteDance is committed to fostering creativity and enriching lives through inventive technology and a passion for inclusive culture, representing diverse voices globally.