Product Designer

About the Role

Join Sojern's expanding product experience team to actively shape the future of our Travel Marketing Platform. As a Product Designer, you will partner with global colleagues to create intuitive, data-focused solutions empowering travel marketers. Your central focus will be enhancing user experiences across our platforms, dashboards, and automated reporting tools to serve a varied international client base.

Key Responsibilities

• Work collaboratively with Product, Product Marketing, Client Success, and Engineering teams to design user-focused features and workflows across Sojern's internal and customer-facing platforms.
• Create designs aimed at boosting user activation, retention, and expansion, aligning with overall product objectives and customer requirements.
• Collaborate with commercial teams to design features supporting pricing tiers, packaging strategies, and role-based access control for various client segments and verticals.
• Design engaging onboarding experiences and self-service flows to simplify product adoption and enhance engagement.
• Develop wireframes, prototypes, and high-fidelity mockups using Figma, ensuring they meet product specs and user expectations.
• Conduct user research including interviews, usability testing, and surveys to gather insights that guide design choices.
• Create scalable, responsive designs catered to complex data visualization and reporting interfaces.
• Maintain and improve Sojern's product design system for consistent appearance and functionality across platforms.
• Promote accessibility and inclusion throughout the design process to cater to diverse user groups.
• Work alongside engineers to guarantee smooth implementation following design specifications.
• Analyze user metrics, feedback, and industry trends to identify improvements and suggest solutions.
• Present design concepts and research outcomes to stakeholders, incorporating feedback through iterative refinement.
• Serve as an ambassador for excellent design within Sojern, including occasional presentations about projects and initiatives.
• Manage multiple projects independently without compromising on quality.

Qualifications and Experience

• Possess a strong online portfolio showcasing relevant work examples.
• Hold a Bachelor's degree in Design, Human-Computer Interaction, or a related field, or have equivalent practical experience.
• Have 5 to 7 years of experience in product design, ideally with a focus on SaaS platforms, subscription models, or enterprise-level applications.
• Demonstrate expert proficiency with Figma for design development.
• Experience designing in-app messaging workflows, guided product tours, and complex data-centric interfaces with emphasis on usability and visualization.
• Comprehensive understanding of user research techniques and usability testing methodologies.
• Strong grasp of SaaS performance metrics such as churn, retention, and engagement, and their influence on design decisions.
• Knowledgeable about accessibility standards and best practices in product design.
• Familiarity with front-end development basics including HTML, CSS, and JavaScript to aid design-to-development translation.
• Ability to collaborate effectively within cross-functional teams.
• Excellent communication and problem-solving skills, with clarity in explaining design rationale.
• Highly detail-focused, self-driven to prioritize tasks and meet critical deadlines.

Additional Assets

• Multilingual capabilities are advantageous.
• Experience with B2B platforms, data analytics tools, or travel-centered products is a plus.
• Familiarity with Agile methodologies and tools like Jira or Confluence.
• Experience using product analytics platforms such as Pendo or Datadog, including analyzing user flows and identifying pain points.
• Work history in travel or advertising technology sectors.
• Comfortable utilizing AI-assisted design tools like Claude or Cursor to speed prototyping and explore coded design concepts.
• Experience in designing freemium or self-service trial features to promote user acquisition and retention.
• Knowledge of features supporting product-led growth, including onboarding flows and in-app messaging.