Process Executive - Cloud Operations (Non-IT)

About the Role

The Process Executive will be accountable for handling Cloud business order processing by verifying requests, managing transaction entries in SAP, liaising with internal teams, and ensuring prompt fulfillment of orders. The position demands a keen eye for accuracy, strict compliance with procedures, and excellent operational support.

Possession of a Basic Cloud Certification is mandatory with a good understanding of Cloud concepts and proficiency in Microsoft Excel.

Responsibilities

• Validate order requests and manage creation, modification, and cancellation of orders in SAP.
• Enter transaction data related to Cloud business in SAP with precision.
• Publish Cloud products and offerings on the web portal according to business demands.
• Coordinate with Business, Sales, and internal stakeholders for order approvals and smooth processing.
• Follow up on pending approvals and clarifications with business teams to complete orders promptly.
• Cross-check vendor invoices against SAP Purchase Orders ensuring adherence to purchase terms.
• Address and resolve order exceptions and processing issues.
• Monitor Cloud orders to ensure completion within stipulated SLAs.
• Handle queries from customers and vendors effectively through proper coordination.
• Maintain accurate documentation and records related to order processing.
• Contribute to process improvements while maintaining compliance with SOPs and guidelines.
• Collaborate closely with cross-functional teams to ensure orders are executed seamlessly.
• Create and maintain operational reports using Excel and SAP tools.
• Ensure the activities assigned are executed with high quality, timeliness, and accuracy.

Qualifications and Skills

• Graduate or postgraduate degree in any discipline, including B.Tech, B.E., B.C.A., or B.Sc.
• Experience or knowledge in Operations, Procurement, Order Management, or Purchase processes preferred.
• Familiarity with SAP MM module for order processing is essential.
• Basic to intermediate proficiency in Microsoft Excel is expected.
• Excellent written and spoken communication abilities.
• Ability to quickly learn and adapt to new workflows.
• Capable of strong coordination, follow-up, and stakeholder management.
• Good analytical and problem-solving skills.
• Collaborative team player with a customer-oriented mindset.

Additional Information

The candidate must possess basic cloud certification and a sound understanding of cloud-related business operations. This position focuses on non-IT process execution within cloud order management.