Principal Product Manager

About the Role

We seek a Principal Product Manager to shape the future of Absorb's Enterprise Customer Education segment, helping our enterprise clients effectively train and empower their customers at scale. This pivotal role requires a mix of strategic vision, innovative thinking, and analytical precision. The successful candidate will identify new business opportunities, validate concepts through data-driven methods and prototypes, and collaborate with cross-functional teams to transform ideas into impactful business results.

The ideal candidate is a strategist, innovator, and storyteller, adept at synthesizing data, customer insights, and cutting-edge technologies—particularly artificial intelligence—to develop bold yet practical plans that will influence Absorb’s direction.

Responsibilities

• Develop and advocate a clear segment strategy by deeply understanding the customer education market and client requirements to achieve meaningful differentiation.
• Identify and quantify growth opportunities leveraging data analysis, research, and customer insights.
• Collaborate with design and engineering teams to prototype, test, and iterate on new product ideas rapidly.
• Build strong consensus and alignment by crafting persuasive, data-supported business cases and engaging senior leadership and stakeholders.
• Oversee execution by clarifying objectives, connecting teams, and ensuring deliverables align with intended goals; communicate progress on key metrics.
• Lead by influence, offering strategic guidance and mentorship to product managers within the segment to ensure unified direction and effectiveness.
• Incorporate an AI perspective by exploring innovative technologies to enhance customer learning and scale enterprise education.
• Serve as a thought leader and advocate for customer education across the organization.

Qualifications

• At least 7 years of product management experience within B2B SaaS or enterprise software environments, with a strong record of shaping strategy and delivering measurable results.
• Expertise in transforming insights into actionable strategy using data, customer research, and strong business judgement.
• Experience in early-stage or startup-like environments (0-1 products), comfortable managing ambiguity and rapid product iterations.
• Advanced analytical and financial modeling capabilities to produce robust business cases and forecasts.
• Exceptional communication skills, able to influence executives and collaborate effectively across functions.
• Experience partnering with design, engineering, and go-to-market teams to evolve concepts into executable plans.
• Strong interest and understanding of AI and emerging technologies applicable to customer education and enterprise learning.
• Bonus: Prior experience in customer education, enablement, or learning technology sectors.

Company Overview

Absorb Software is a global leader in AI-driven learning platforms, dedicated to unlocking workforce potential. Our Strategic Learning Systems (SLS) empower organizations to align learning with strategic objectives, driving real impact and agility. Trusted by over 3,300 clients and 34 million users globally, we deliver personalized, scalable learning experiences with cutting-edge AI and integrations.

Company Values

• We excel by genuinely caring about each other and the work we do.
• We grow united through our commitment to continuous learning.

Our AI Commitment

We embrace AI and emerging technologies to make learning more accessible. By continuously exploring new tools and innovations, we redefine what's possible—adopting an AI-first mindset to unlock potential, scale impact, and improve outcomes.

Equal Opportunity and Accessibility

Absorb is an equal opportunity employer that values diversity and is committed to fostering a safe and inclusive workplace. Employment decisions are based on business needs and qualifications. Applicants who require accommodations during the hiring process are encouraged to indicate their needs for assistance.

Additional Information

• Fully remote work with flexible scheduling.
• Comprehensive health, wellness, and retirement benefits according to country of residence.
• Eligibility for two distinct bonus plans.
• Generous paid time off.
• New hire equipment allowance and monthly flexible spending stipend.
• Opportunities for career advancement and internal mobility.
• Employee-driven diversity, equity, and inclusion initiatives.
• Successful candidates will undergo pre-employment background checks and must prove legal eligibility to work without sponsorship.