Principal Customer Solution Engineer

About Zuora

Zuora empowers businesses to grow intelligently and adapt swiftly, providing a platform that supports modern business frameworks including subscriptions, usage-based pricing, AI-driven offers, and outcome-based models. This platform enables companies to deploy new products, automate complicated billing procedures, and secure stable recurring revenues.

Having led the Subscription Economy for over ten years, Zuora is advancing its platform to provide a comprehensive quote-to-cash solution, helping enterprises monetize their offerings on an adaptable, AI-ready base.

The Opportunity

The Customer Solution Engineering team stands at the core of Zuora's continuing expansion. We seek a collaborative, technically minded, and results-focused Customer Solution Engineer. This role partners with Account Executives to address complex, mission-critical challenges that aid digital transformation by guiding prospects and clients through their quote-to-cash journey. You'll illustrate how they can innovate, disrupt industries, and unlock new revenue streams within the Subscription Economy.

Your Responsibilities

• Develop expertise in Zuora's platform, product offerings, and comprehensive quote-to-cash lifecycle through thorough onboarding and sales training.
• Collaborate closely with Account Executives by managing the technical relationships with prospects and clients to comprehend their objectives, pain points, and success criteria.
• Deliver impactful product demonstrations and presentations tailored to executive audiences, showcasing how Zuora facilitates business growth and digital transformation.
• Create and adapt customized use-case demos aligned with each client's industry and goals.
• Address technical objections effectively, reduce risks, and secure the technical aspect of sales wins, differentiating Zuora’s solutions.
• Work with Product Management to contribute customer insights toward product roadmap development and market trend identification.
• Drive customer adoption and value extraction to ensure investments yield measurable benefits.
• Support developing and executing account plans and key performance indicators to discover expansion opportunities for Zuora's solutions.
• Coordinate cross-functionally with internal departments and external partners to design innovative, seamless customer solutions.
• Represent Zuora professionally at industry conferences, live demos, and webinars as a technical specialist.
• Respond to RFPs and RFIs, manage issue escalations, and assist post-sales success collaboratively with Customer Support and Account Executives.
• Willingness to travel within your designated territory as required.

Candidate Profile

• Minimum of 3 years’ experience in Sales Engineering, Solution Consulting, or Solution Architecture within SaaS business application environments like ERP, CRM, or EPM.
• Keen enthusiasm for acquiring specialist knowledge in the Subscription Economy and quote-to-cash cycles.
• Excellent presentation and communication skills capable of engaging both technical experts and executives.
• Solid grasp of value-based selling and SaaS/cloud business model fundamentals.
• Understanding of subscription and recurring revenue frameworks.
• Familiarity with structured sales techniques such as MEDDIC or Value Selling methodologies.
• Experience with API development and fluency in coding languages such as Java, PHP, or Ruby is preferred.
• Hold a bachelor's degree or possess relevant industry experience in FinTech or enterprise software.

Team Environment

The Customer Solution Engineering team collaborates tightly with Sales, Product, and Customer units to craft solutions that tackle pivotal monetization and quote-to-cash issues. The team values innovation, continuous learning, and mutual support to perform impactful work.

The team embraces various work settings — remote, hybrid, or in-office — remaining well-connected via deliberate collaboration, regular meetings, and team-building events.

Benefits

• Competitive salary complemented by performance bonuses and retirement plans.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Flexible leave policies with paid holidays, wellness days, and a company-wide year-end break.
• Paid parental leave in alignment with local policies.
• Learning and development allowances to encourage continual professional growth.
• Volunteer opportunities with charitable matching donations where available.
• Mental health resources and support services.
• Specific benefits may vary by location and will be detailed during the recruitment process.

Diversity and Inclusion Commitment

Zuora fosters an inclusive workplace where diverse perspectives and experiences are valued. The company is an equal opportunity employer that does not discriminate on legally protected characteristics, encouraging applicants from all backgrounds to apply and offering accommodations during recruitment as necessary.