Premium Revenue Coordinator

Role Overview

The Premium Revenue Coordinator is responsible for managing finance operation processes, supporting internal business partners and members specifically in the Corporate Groups and Iwi sector.

Key Responsibilities

• Oversee a portfolio of corporate groups and iwi, handling invoicing, renewals, and maintaining relationships.
• Accurately and promptly process policy transactions, member communications, and premium revenue administration.
• Address and resolve enquiries regarding policies, payments, and billing for members and internal teams.
• Track arrears, process payments and refunds, and keep accounts current.

Candidate Profile

We seek a detail-focused problem solver with excellent administrative capabilities and a strong passion for precision. The ideal candidate demonstrates excellent communication, a customer-first approach, and understands transactional processes to identify issues, maintain data quality, and ensure smooth operations.

• Strong attention to detail
• Effective prioritization and ability to work autonomously
• Commitment to accuracy and meeting deadlines
• Adherence to confidentiality standards
• Providing exceptional customer service in demanding environments
• Excellent communication abilities
• Intermediate proficiency with Microsoft Office tools

About nib Group

nib is proud to deliver innovative and passionate health and life insurance solutions to New Zealanders, focusing on affordability and quality. The company champions challenging conventional norms and values diverse perspectives, aiming to foster a better world.

Employee Benefits

• Complimentary health, life, and income protection insurance with discounts for family members
• Flexible hybrid working model combining home and office locations in Christchurch or Auckland
• Supportive team environment focused on career development
• Generous leave policies including 22 days annual leave, cultural leave, and 18 weeks fully paid parental leave
• Short-term incentive schemes

Diversity, Equity and Inclusion Commitment

nib promotes an inclusive workplace supporting LGBTQIA+, disability, and neurodiverse communities. It embraces employee diversity across age, culture, nationality, accessibility, and education to reflect its community's multi-faceted nature.

The hybrid work setup offers employees flexibility to work from hubs or home, encouraging purposeful connection and collaboration. New hires receive support to establish home workspaces, reflecting nib’s commitment to a flexible and authentic work culture.

Additional Information

All applicant information is confidential under EEO rules. Successful candidates must complete a background check, including a criminal history screening, before starting employment.