Post Office Manager - Full Time, Hourly, Day Shift

Location

85 Ellesmere Rd., Unit 31, Scarborough, Ontario, M1R 4B7

About Us

Shoppers Drug Mart is a leading Canadian health and wellness innovator, operating more than 1,300 stores nationally. We support customers with services ranging from prescriptions to walk-in clinics and a widely appreciated loyalty program. Our stores are locally owned, providing a welcoming and inclusive workplace culture focused on collaboration and compassion.

Role Overview

The Post Office Manager is responsible for overseeing the retail postal services department at Shoppers Drug Mart, including courier handling, postal boxes, money transfers, and call-in parcels. The role focuses on maximizing departmental revenue while maintaining outstanding customer satisfaction.

Duties and Responsibilities

• Lead by example, ensuring that Post Office employees embody the company’s CORE Values.
• Conduct interviews and recommend final hiring choices for Post Office staff.
• Ensure Post Office cashiers adhere strictly to all store standards.
• Provide training, coaching, and ongoing guidance for Post Office employees.
• Assist with performance evaluations of staff in collaboration with the Field Store Manager.
• Guarantee exceptional customer service that consistently exceeds expectations.
• Promote professional appearance of employees according to the Uniform Policy.
• Implement and monitor loss prevention protocols accurately in line with company standards.
• Ensure all parcel checking procedures are followed thoroughly.

Candidate Qualifications

• Ability to independently make sound decisions regarding customer service issues by asking insightful questions to find appropriate solutions.
• Experience in retail environments and cash handling duties.
• Strong interpersonal communication skills both verbal and written.
• Effective time management and organizational capabilities.
• Commitment to delivering superior customer service at all times.
• Flexibility to work varying shifts, including nights and weekends.

Additional Information

This position is full-time with a regular employment type. Shoppers Drug Mart embraces diversity and inclusion as key strengths of our workforce and provides accommodations upon request during recruitment and after hiring for applicants with disabilities. Compliance with legal and ethical standards is integral to our company culture.

Compensation

The hourly pay range for this role is $18.55 to $20.95. Pay is determined based on experience, knowledge, and geographic location of the position.

Why Join Us?

Work with a respected national brand that offers a purchase discount program, competitive pay, and access to online learning through our Academy. Take pride in your responsibilities and contribute to a supportive, healthy workplace environment.