POS Installation and Support Executive

Overview

MicroNXT Solutions seeks a POS Installation and Support Executive based in Whitefield, Bengaluru. This opportunity is open to freshers and professionals with up to two years of relevant expertise, ideally holding qualifications such as BCA, MCA, or B.Com. The role focuses on enabling clients to successfully adopt and operate point-of-sale systems through hands-on installation, configuration, troubleshooting, and user training at client locations.

Key Responsibilities

• Perform on-site visits to client premises to install and configure POS software solutions.
• Set up peripheral devices including receipt printers, barcode scanners, and cash drawers, ensuring proper functionality.
• Assist clients with initial system configurations such as product data entry, billing parameters, and user permissions.
• Conduct training sessions for clients and their employees covering billing procedures, daily system operations, and basic troubleshooting techniques.
• Provide support during the go-live phase, swiftly addressing any installation or operational challenges.
• Offer both remote and on-site assistance, liaising with technical teams when advanced support is necessary.
• Maintain accurate documentation of client issues, installation workflows, and solutions, ensuring thorough follow-up until cases are resolved.

Candidate Profile

• Educational background in BCA, MCA, or B.Com.
• Willingness to travel regularly to client sites for installation, training, and support activities.
• Familiarity with fundamental computer operations, Windows OS, software installation, printing devices, and basic network connectivity.
• Strong communication abilities coupled with practical problem-solving skills.
• Patient and customer-oriented attitude with eagerness to learn POS system technology.
• Prior experience in POS systems, retail billing software, or technical support roles is advantageous but not mandatory; skilled freshers are welcome.