Porter

About the Development

This role is based at a prestigious riverside development consisting of 116 homes, designed by the esteemed architects Stanton Williams. The environment offers a blend of serene, modern living along with hotel-style amenities such as a residents' gym, yoga studio, and beautifully maintained communal areas, many boasting panoramic views of the Thames. Pimlico Underground station is conveniently nearby, situating you in the heart of a well-managed, refined community.

Key Responsibilities

As the porter, you will serve as a welcoming and visible figure ensuring the smooth operation of the development. Your duties include greeting residents and visitors warmly, maintaining impeccable cleanliness and presentation of entrances, lobbies, and communal spaces, managing deliveries and contractor activities, conducting routine checks, and swiftly addressing any issues that arise to guarantee residents feel safe, supported, and well taken care of.

Success Measures

• Ensuring residents feel recognized, valued, and confident their requests are handled promptly and courteously.
• Maintaining entrances, lobbies, and communal areas in pristine condition, adhering strictly to brand standards.
• Accurate management of deliveries, keys, and access controls with thorough record-keeping and no errors.
• Performing daily inspections to spot and report maintenance needs before escalation.
• Effectively signing in, briefing, and supervising contractors to ensure safety and professionalism.
• Completing comprehensive handover notes to facilitate seamless shift transitions and team communication.

Typical Daily Activities

• Welcoming residents and guests, providing helpful and precise information.
• Conducting regular patrols of communal spaces, plant rooms, and fire safety equipment.
• Overseeing deliveries, post management, and coordination for residents’ collections.
• Managing access control, keys, and visitor/contractor sign-ins.
• Keeping all entrance, lobby, and back-of-house areas clean, secure, and presentable.
• Documenting incidents, defects, and tasks, escalating any issues to the Property Manager or contractors as needed.

Candidate Profile

• Enjoys engaging with people and delivering courteous, professional service.
• Organized, attentive, and proactive at identifying and resolving potential challenges.
• Communicates calmly and confidently while handling multiple responsibilities with ease.
• Committed to high standards in presentation, safety, and procedural compliance.
• Reliable team player who ensures smooth cooperation and shift handovers.

Preferred Experience

• Previous experience as a porter, concierge, or front-of-house staff within residential or hotel settings.
• Familiar with handling deliveries, access control, and key system management.
• Knowledge of health and safety inspections, incident reporting, and contractor coordination.
• Comfortable using basic IT systems for logging activities, emails, and task management.
• Understanding of residential living standards in Westminster or central London areas is advantageous.

Benefits Provided

• 16 days of holiday plus bank holidays annually.
• Enrollment in the Rendall & Rittner pension scheme.
• Access to an employee assistance program supporting family, health, financial, and work-related needs.
• Employee referral program.
• Provision of a team uniform, subject to development.
• Fully funded opportunities for training and professional growth.
• Discounts available on travel, retail, fitness, and entertainment services.

About Rendall & Rittner

Rendall & Rittner is a long-established, highly respected UK residential leasehold property management company responsible for over 90,000 homes. Founded in 1990 with a focus on professionalism, transparency, and customer-centric management, these principles continue to guide the company. As a founding member of Odevo, Rendall & Rittner emphasizes people-led, technology-enabled service, investing heavily in team development and system improvements. The company holds Investors in People Platinum status, is regulated by RICS and FCA, and has won multiple industry accolades including Property Manager and Managing Agent of the Year.

Recruitment Process

• Initial discussion with the talent team.
• Interview assessing customer service skills, situational judgment, building operations knowledge, and dependability relevant to a front-of-house, shift-based position.

The hiring process is generally completed within two to three weeks with transparent communication throughout.

Additional Information

• All candidates must be legally eligible to live and work in the UK, with appropriate documentation required.
• Appointment is contingent on a valid DBS check.