Platform Manager - ServiceNow
Dublin, County Dublin, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Primark is looking for a skilled Platform Manager specializing in ServiceNow to lead the strategic planning, development, and continual enhancement of their ServiceNow platform. This role focuses on maximizing the platform's business value through strong governance, innovation, and operational excellence. The position involves collaborating closely with Technology teams, business stakeholders, and external collaborators to boost platform adoption, improve services, and ensure long-term platform growth.
Key Responsibilities
- Develop and maintain the ServiceNow platform's strategy, roadmap, and future vision.
- Lead implementations of platform improvements, version upgrades, and introduction of new functionalities.
- Engage and manage communication with key business partners to align platform initiatives with organizational objectives.
- Maintain platform reliability, security, performance, and uptime for all ServiceNow-based services.
- Oversee external vendors, service suppliers, and manage budgetary aspects related to the platform.
- Implement governance frameworks, risk mitigation, and compliance standards specific to the platform.
- Guide, mentor, and train platform and engineering teams to cultivate high productivity and quality output.
Candidate Profile
- Proven extensive experience in administering enterprise platforms, specifically comprehensive expertise in ServiceNow.
- In-depth understanding of ServiceNow products such as IT Service Management (ITSM), Configuration Management Database (CMDB), Human Resources Service Delivery (HRSD), and associated modules.
- Demonstrated ability in crafting and enacting platform strategies and developmental roadmaps.
- Experience leading technical teams in large, complex organizational settings.
- Exceptional skills in handling stakeholder relationships and cross-departmental collaboration.
- Familiarity with IT Infrastructure Library (ITIL), Agile methodologies, and best service management practices.
- Strong leadership qualities complemented by excellent communication, critical thinking, and decision-making capabilities.
About Primark
Founded in Ireland in 1969, Primark operates more than 470 stores across 18 countries, employing over 80,000 staff members. The company is committed to affordable fashion and everyday essentials that last. Primark champions physical stores to foster vibrant retail environments and social experiences, while actively advancing sustainability by prolonging clothing life, protecting the environment, and supporting the workforce behind their products.