Physical & Electronic Security Engineer

Company Overview

Nextro is New Zealand's rapidly expanding integrator of cyber, physical, and electronic security systems, as well as a managed security services provider. We focus on protecting critical infrastructure, local government entities, and large enterprises throughout New Zealand and Australia. Our credentials include multiple industry awards and partnerships with leading providers such as Genetec Unified Elite, Axis Gold, Hanwha Gold Step, and Milestone.

Role Purpose

The Physical & Electronic Security Engineer will be accountable for technically delivering and supporting enterprise security installations from start to finish. This encompasses pre-sales technical assistance, design, configuration, commissioning, handover, and ongoing business-as-usual support. The engineer liaises with sales, architecture, and network teams, along with external installers and vendors, acting as a primary technical resource for clients.

Key Duties

• Engage in customer meetings alongside account managers to gather and assess security needs.
• Create high-level system designs and develop bills of materials for proposals.
• Coordinate with suppliers for equipment procurement and licensing.
• Configure security solutions following approved designs and company standards.
• Conduct commissioning, user acceptance testing, and document results accurately.
• Provide training for customers and end users on system operations.
• Develop and maintain internal documentation including wiki entries for new services or devices.
• Perform scheduled health checks, preventive maintenance, and updates to firmware, software, and licenses.
• Recommend system improvements such as advanced Genetec features.
• Deliver Level 2 technical support to customers and manage vendor escalations until resolution.
• Maintain precise as-built diagrams and asset records for all projects.
• Contribute to process documentation and refine existing procedures.
• Participate in after-hours support rotations as necessary.

Required Qualifications and Skills

• Comprehensive experience with enterprise physical and electronic security systems including video surveillance, access control, intrusion detection, ALPR, and intercom technologies.
• Minimum of five years of practical experience working with top-tier security platforms such as Genetec, Milestone, and Inner Range, supported by relevant current certifications.
• Demonstrated involvement in all project phases: pre-sales, configuration, commissioning, testing, training, documentation, and ongoing support.
• Experience collaborating on-site with installation teams; hands-on installation skills are beneficial.
• Strong knowledge of IP networking concepts applicable to security, including VLANs, PoE, multicast, bandwidth and storage planning, and time synchronization.
• Familiarity with vendor communications, including managing support tickets, licenses, and completing vendor-led training sessions.
• Possession or eligibility of a PSPLA Certificate of Approval for security technicians.
• Capability to successfully pass Ministry of Justice criminal background screening and obtain security clearances required by critical infrastructure clients, including airport access credentials.
• Excellent communication skills both written and verbal, capable of producing clear technical documentation and explaining complex topics to non-specialists.

Preferred but Not Mandatory

• Certifications from providers such as Genetec, Milestone, Inner Range, Axis Communications, Hanwha Vision, and i-PRO.
• Experience with critical infrastructure or transport sectors including aviation, ports, and energy.
• Knowledge of security system hardening practices including OSDP secure channel implementation, certificate and firmware lifecycle management, and penetration test remediation.
• Eligibility for New Zealand Government security clearance and possession of a valid New Zealand driver’s licence.