Photo Specialist

Job Overview

As a Photo Specialist at Walgreens, you will deliver exceptional customer service while providing expert photo-related services including digital passport photos and support for FedEx, Western Union, and online order fulfillment. You will be responsible for maintaining the photo department's inventory and ensuring its readiness by monitoring supplies and product availability to meet customer demands. Additionally, you will promote photo products, assist customers at checkout, manage transactions accurately, support merchandising efforts, and contribute to a maintained, safe, and customer-focused environment to meet operational and business goals.

Customer Interaction

• Warmly greet and proactively assist customers at the photo counter, identifying their needs to offer tailored products and services.
• Address customer concerns promptly and ensure positive and seamless experiences through effective resolution and follow-through.
• Exhibit and encourage customer-focused behaviors and best practices among team members, fostering a welcoming and helpful atmosphere through genuine engagement.

Operational Responsibilities

• Provide courteous, accurate, and efficient photo department services, including processing digital passport photos and promoting photography products.
• Advocate relevant products, upgrades, and complementary items to enhance customer satisfaction and increase sales.
• Handle customer transactions such as sales, returns, refunds, exchanges, and rain checks with precision while following cash handling guidelines.
• Oversee photo department inventory, supplies, and record-keeping to align with customer demand forecasts over a three-week period.
• Manage photo, online, and in-store order processing to ensure accuracy and timely deliveries.
• Offer support for additional services such as FedEx and Western Union, ensuring adherence to company policies and regulatory requirements.
• Maintain photo equipment functionality and utilize store technology effectively for daily operations and troubleshooting.
• Keep the photo area clean, organized, safe, and well-presented, contributing to overall store standards.
• Assist with merchandising tasks including display maintenance, promotional setups, inventory counts, and resets in the photo and adjacent departments.
• Support training and cross-training of team members in photo department processes to ensure smooth operations during absence.
• Follow company policies, asset protection standards, and regulatory requirements to sustain a secure and compliant environment.
• Collaborate professionally with colleagues and complete additional duties as assigned to meet store objectives.

Training and Development

• Participate in training sessions and complete assigned e-learning modules as directed by the manager or corporate team.

Qualifications

• Must be proficient in reading, writing, and speaking English (except Puerto Rico).
• Willingness to work flexible schedules including evenings and weekends is required.
• Preference given to candidates with at least six months of retail experience.
• Prior experience working with Walgreens is advantageous.

Additional Information

This employer practices equal opportunity including for disability and veterans. Applicants with arrest or conviction records will be considered if qualified. The hourly salary range for this position is $15 to $17.50 and may vary based on location, skills, education, experience, and other relevant factors. The job will remain open until filled.