Phone Support Specialist - Arabic

About Revolut

Revolut has been dedicated since 2015 to empowering people to gain better visibility, control, and freedom over their finances. Our array of products spans spending, saving, investing, currency exchange, travel, and more, serving over 80 million customers globally. Boasting a workforce of more than 13,000 people worldwide, both onsite and remote, we pride ourselves on an outstanding employee experience and have been recognized as a Great Place to Work™. Joining us means contributing to creating exceptional products that simplify a complex world.

Role Overview

The Customer Support team represents the frontline for millions across the globe, delivering prompt and considerate assistance during critical moments. As the voice of our users, this team collaborates closely with product departments to enhance customer experiences and maintain exceptional service standards.

We are seeking a Phone Support Specialist fluent in Arabic to manage customer concerns comprehensively, delve into challenges, and improve our everyday support approaches. This role may require night and weekend shifts to maintain our 24/7 support availability, with full compensation for such hours.

Key Responsibilities

• Ensure customers can confidently and smoothly use Revolut's features by delivering seamless assistance.
• Provide excellent customer support through telephone communication.
• Maintain professional, consistent communication representing Revolut to customers.
• Work alongside international teams to resolve various customer issues effectively.

Candidate Requirements

• Possession of a bachelor's degree or at least a provisional certificate.
• Minimum of 18 months experience in customer service roles.
• Fluent proficiency in English (C1+ level) and native-level Arabic.
• Strong verbal and written communication capabilities.
• Ability to clarify complex matters in a simple, understandable manner.
• Excellent numeracy, analytical aptitude, and IT literacy.
• Exceptional attention to detail.
• Self-driven, motivated, and adaptable team player with a flexible mindset.
• Independent approach to problem-solving.

Diversity and Inclusion

We actively cultivate an inclusive environment valuing diverse talents and experiences, believing that this fosters innovation and excellence. Applications from candidates with varied backgrounds are warmly encouraged.

Important Candidate Information

• Apply exclusively via official Revolut channels; we do not engage third-party recruitment platforms.
• Verify all communications originate from official Revolut emails (@revolut.com).
• Be alert for scams; Revolut will never request payment or personal financial details during recruitment.

By applying, candidates affirm honesty of information and consent to data processing per the Candidate Privacy Notice.