Phone Banking Officer
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 18,000 – INR 70,000 / month
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are looking for a Phone Banking Officer to efficiently manage customer inquiries and provide precise solutions. The role is based in Mumbai, Maharashtra, India and involves direct interaction with customers via voice, chat, and email channels according to established protocols.
Key Responsibilities
- Respond to customer questions and resolve issues accurately.
- Engage with clients through voice calls, chat, and emails as per the defined process.
- Maintain high standards of English communication and customer service etiquette.
- Identify customer problems and deliver suitable resolutions.
- Handle complaints tactfully, ensuring customer satisfaction.
- Uphold quality, productivity, and compliance with processes.
- Record all customer interactions precisely in the tracking system.
- Adhere strictly to company policies, operational procedures, and data security protocols.
- Meet assigned KPIs and service level goals consistently.
- Liaise with internal departments to escalate issues when required.
- Maintain a professional demeanor and positive attitude when engaging with customers.
Preferred Experience
Candidates who have prior experience working in international BPO or customer service roles are highly preferred.
Compensation
The salary range offered for this role is between 18,000 and 70,000 INR per month.
Industry
BPO & Outsourcing