Pharmacy Staff

Overview

Join our team as a Pharmacy Staff member at Kerala Ayurveda Ltd in Bengaluru, Karnataka. This role involves comprehensive front office duties, billing and cash management, medicine dispensing, pharmacy accounting, and general support to ensure seamless clinic operations.

Front Office and Reception Responsibilities

• Welcome and assist walk-in patients and guests, managing appointment schedules effectively for consultations and therapies.
• Register new patients, maintain and update patient records in collaboration with the consulting doctor, ensuring strict confidentiality.
• Handle telephone, WhatsApp, and online inquiries, documenting all details in the Enquiry Register and ensuring timely responses.
• Coordinate doctor consultation schedules to optimize patient flow and reduce waiting times while keeping reception and waiting areas tidy and hospitable.
• Address patient questions regarding services, treatment packages, pricing, and appointment statuses professionally, referring clinical inquiries to doctors as needed.
• Manage enquiry-to-appointment and follow-up tracking systems to aid in patient conversion and retention efforts.

Billing and Cash Management

• Generate precise billing and invoices for consultations, therapies, and medication sales.
• Collect payments through cash, card, and UPI methods, issue receipts for all transactions, and reconcile daily collections with issued bills.
• Maintain organized billing and collection documentation and provide collection summaries to Accounts and HR departments as required.
• Apply discounts, offers, or package pricing strictly as per management authorization, reporting any discrepancies before finalizing bills.
• Follow up on outstanding patient payments and process refunds or billing corrections only with proper authorization.

Medicine Dispensing and Pharmacy Accounting

• Dispense Ayurvedic medicines exactly as prescribed by the consulting doctor.
• Adhere to Good Manufacturing and Handling Practices, including personal hygiene and the use of gloves and clean dispensing tools; avoid handling medicines while unwell or contagious.
• Keep detailed Medicine Stock Register records, tracking receipts, issues, batch numbers, and expiry dates to avoid dispensing expired stock.
• Request medicine replenishments from the main pharmacy or approved suppliers as needed.
• Maintain accurate accounting of medicine stock, including stock-ins, stock-outs, wastage, and expiry write-offs; regularly reconcile pharmacy stock against billed sales.
• Properly store medicines in clear, sealed containers; promptly report damaged, contaminated, or near-expiry stock to the Clinic In-Charge or doctor for review and appropriate disposal per company guidelines.

General Duties

• Complete any additional reasonable tasks assigned by the Clinic In-Charge or Reporting Officer to support smooth clinic operations.