Personal Consultant

About the Role

Silversea, a leader in ultra-luxury cruise travel known for its all-suite ships, all-inclusive pricing, and exceptional hospitality, seeks a Personal Consultant. This role involves actively selling Silversea cruises and related shore-side products primarily through outbound calls, while prioritizing a highly personalized luxury customer experience. Candidates will work to build and sustain long-term customer relationships, supporting the company’s global sales goals.

Key Responsibilities

• Engage in outbound calls and other communication methods such as email and inbound contacts to sell Silversea cruises and shore-side offerings.
• Maintain ongoing communication with clients to ensure high satisfaction and cultivate long-term customer loyalty.
• Leverage comprehensive product knowledge and technical selling skills to effectively present Silversea’s luxury cruise products and services.
• Achieve set monthly, quarterly, and annual sales targets consistently.
• Handle a heavy sales workload efficiently, continuously seeking to optimize the sales process through proactive client interactions.
• Collaborate and communicate effectively with decision makers at various levels, both internally and externally.
• Maximize sales opportunities by closing deals, servicing booked cruises, and identifying upselling possibilities throughout the customer lifecycle.
• Utilize active listening to provide consultative selling and tailored recommendations to prospects and clients.
• Develop a qualified leads database using referrals, direct mail, email campaigns, and networking.
• Adapt swiftly to new skills and multitask effectively to maintain peak performance levels.
• Support sales activities aimed at promoting soft sailings and last-minute inventory.
• Keep detailed and accurate client records using company-supported technologies and processes.
• Follow all company policies, procedures, and ethical standards.
• Perform additional duties as assigned by supervision.

Qualifications and Skills

• Fluency in English is required.
• Ability to collaborate effectively with all company team members.
• Demonstrate abilities such as building trust, effective communication, executing tasks, fostering innovation, focusing on customer needs, collaborating, creative problem solving, and upholding high integrity.
• Maintain professional relationships both internally and externally in alignment with company core values.
• Capable of working within both small local teams and larger global teams in a competitive and motivated work environment toward shared objectives.
• Proactively build and sustain effective working relationships with support departments.