Payments Support Lead (Tier 3)

Overview

Vista is seeking an outstanding Payments Support Lead at Tier 3 level to join their Payments team in Auckland. This individual will be instrumental in addressing complex payment issues, fostering strong customer relations, and ensuring successful resolution of support requests in a dynamic, client-focused setting.

Key Responsibilities

• Lead the investigation and resolution of intricate payment-related challenges, directly interfacing with customers.
• Collaborate extensively with Product, Engineering, Regional Support, Account Management, and Delivery groups to resolve critical production problems and support customer rollouts and go-live events.
• Conduct root cause analyses and drive initiatives ensuring effective problem resolution and positive customer outcomes.
• Provide valuable input for product development by recognizing trends, voicing customer requirements, and prioritizing bugs for appropriate handling.

Candidate Expectations

• Demonstrate a passion for resolving demanding technical problems combined with strong interpersonal skills to nurture trusted customer partnerships.
• Influence product quality and customer satisfaction through a mix of technical proficiency, insight into client needs, and operational effectiveness.

Additional Information

• Applicants must submit a cover letter explaining why their skills and experience suit this position.
• Application timeline: Open from 17 August 2026 until close on 21 August 2026.
• Interviews are scheduled for the week starting 24 August 2026, with final outcomes announced the week of 31 August 2026.
• This vacancy is exclusively open to internal candidates currently within the organization.