Patient Coordinator

Overview

Global HealthKure is seeking a Patient Coordinator to be based in Gurgaon / Delhi NCR. This role involves active communication with patients to understand their treatment requirements and providing end-to-end guidance from consultation through surgery or treatment.

Key Duties

• Engage with patients via phone or WhatsApp to comprehend their healthcare needs.
• Link patients with appropriate doctors and partner hospitals for their treatments.
• Provide comprehensive support to patients from initial consultation up to surgery or treatment completion.
• Follow up promptly on new leads and convert them into confirmed patients.
• Organize patient appointments, hospital visits, and treatment timelines effectively.
• Coordinate documentation and approval processes for patients with insurance coverage.
• Maintain consistent communication with hospital teams.
• Prepare daily follow-ups and lead status reports.
• Offer accurate information regarding treatment options, estimated costs, available discounts, and procedural details.
• Ensure a smooth and professional patient experience throughout their treatment journey.

Candidate Requirements

• Proficient communication skills in both Hindi and English.
• Ability to handle and persuade patients effectively.
• Basic proficiency in computer operations.
• Prior experience in sales, follow-up, or coordination roles is preferred.
• Experience in the healthcare or eye-care sectors is advantageous.
• A positive outlook, sense of responsibility, and a goal-driven mindset are essential.

Additional Information

Salary offered ranges between ₹15,000 and ₹32,000 per month.