Patient Care Coordinator

About Gynepedia Women Wellness Clinic

Gynepedia Women Wellness Clinic is a newly established polyclinic in Lake Gardens, Kolkata, specializing in women's health. Under the leadership of Dr. Ushasi Mukherjee, the clinic provides comprehensive care focused on women's wellness.

Role Overview

We are seeking a dedicated Appointment and Clinic Operations Manager to oversee the front desk activities and manage daily patient flow effectively.

Key Responsibilities

• Oversee doctor's appointment scheduling and manage the outpatient department queue, including confirming, reminding, and rescheduling patient appointments via phone and WhatsApp.
• Handle patient registration, billing processes, and payment collections, ensuring daily reconciliation of cash and UPI transactions.
• Coordinate booking of scans and laboratory tests; manage sample collections and report delivery in liaison with partner labs.
• Conduct patient follow-ups and send reminders for antenatal visits, test results, and review appointments.
• Attend to patient inquiries and complaints courteously at the reception area.
• Maintain organized reception and waiting areas; collaborate with clinic assistants and housekeeping staff for smooth operations.
• Prepare and share concise daily reports covering appointments, patient attendance, collections, and pending follow-ups.

Candidate Profile

• Minimum of one year experience in front office roles, appointment scheduling, patient coordination or billing within clinical, hospital, or diagnostic settings.
• Proficient in Bengali and English languages; knowledge of Hindi is advantageous.
• Comfortable using computers including MS Excel, WhatsApp Business, and relevant billing or appointment management software.
• Exhibits politeness, strong organizational skills, and maintains composure when interacting with patients.
• Resides in or near South Kolkata to ensure convenient clinic access.

Compensation

The monthly salary range for this position is between INR 12,000 and INR 22,000.