Partner Success Manager

Role Overview and Impact

As a Partner Success Manager, you will be instrumental in boosting the growth of accounting and bookkeeping partners throughout New Zealand. Your role centers on being a trusted advisor who delivers strategic guidance and education, enabling partners to maximize their use of the Xero platform, increase their revenue streams, and offer improved support to small business clients.

By focusing on reducing churn and uncovering chances for plan upgrades, you will help both partners and their clients access the best technology available to operate flourishing businesses.

Team Environment and Collaboration

In this full-time permanent position, you will become part of a dynamic team reporting to the Manager of Partner Success. Collaboration is paramount, and you will work in close coordination with the Partner Consulting teams to provide seamless service, ensuring partners' needs and feedback are well represented.

Initial Responsibilities

• Craft and implement territory plans aimed at enhancing adoption of Business Edition plans and connected payment services.
• Organize and facilitate events that educate partners about the workings and advantages of the Xero Partner programme.
• Enhance online engagement strategies within partner practices to boost active user numbers and encourage uptake of related products.
• Leverage Salesforce to oversee the health of partner relationships and proactively spot areas at risk, allowing for early intervention.

Work Location and Model

This role is based in Auckland and offers a hybrid work format that combines remote flexibility with dedicated in-office "boost days" intended for team collaboration and connection.

Desired Qualifications and Traits

• Demonstrated success in sales roles, particularly within financial technology or accounting software sectors.
• Proven ability to quickly establish rapport and maintain enduring relationships with senior stakeholders, acting as a trusted advisor.
• Strong public speaking skills and enthusiasm to effectively deliver presentations at partner events and webinars.
• Self-motivated with a proactive approach, capable of working autonomously to meet and surpass goals.
• Passion for impacting the online accounting industry positively and a keen interest in emerging market trends.

At Xero, recruitment is based on skills, enthusiasm, and the distinct perspectives candidates offer to enrich our team culture. We encourage candidates to apply even if their experience does not exactly match every aspect of the role.