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Job description
About New Relic and the Role
New Relic is a global innovator focused on advancing observability technology to help businesses navigate an AI-driven future. Our intelligent platform delivers deep insights into complex systems, enabling organizations to optimize their digital applications. We are expanding worldwide and invite passionate professionals to join us in our mission.
As a Partner Solution Consultant within the Customer Advocacy technical organization, you will be the primary technical representative working alongside Partner Sales Go-To-Market teams. Your primary goal is to support partner success—whether resellers, SIs, or MSPs—by enhancing their technical skills and operational effectiveness throughout the partnership lifecycle.
Responsibilities
- Develop and implement structured enablement programs for partners through workshops, "train-the-trainer" sessions, and technical coaching to foster their autonomous capabilities.
- Serve as an observability architect and rapid response expert for significant partner-led opportunities by assisting with complex designs, demonstrations, and proofs of value.
- Coordinate activities between internal stakeholders and partners to ensure smooth execution and success of partner-generated customer opportunities.
- Oversee project governance by tracking risks, resource usage, and status in centralized systems across all engagements.
- Relay feedback and insights from partners and customers to internal product and strategy teams to shape future roadmaps and go-to-market approaches.
- Collaborate with New Relic Professional Services to supervise partner-led project delivery, ensuring quality outcomes, adherence to implementation methodologies, escalation handling, and monitoring customer satisfaction targets.
Required Qualifications
- Demonstrated technical consulting, solutions architecture, or senior engineering experience with emphasis on cloud platforms and application performance technologies.
- Strong expertise in observability concepts, including Application Performance Monitoring, Infrastructure monitoring, and Log Management, with the ability to effectively communicate value to engineers and executives.
- Excellent communication and negotiation skills enabling influence over diverse partners and internal teams without formal authority.
- Familiarity with building sustainable technical businesses in partner ecosystems such as System Integrators, Managed Service Providers, and Resellers.
- Competency in managing multiple projects simultaneously with a focus on timelines, milestones, and measurable outcomes.
- Experience advising partners on capacity planning and resource allocation for upcoming projects.
Additional Information
This position does not offer visa sponsorship. We are committed to fostering an inclusive, welcoming workplace that respects diverse backgrounds and experiences. Reasonable accommodations for recruitment processes are available upon request. Employment is subject to identity verification and a criminal background check. We evaluate all candidates fairly, regardless of protected characteristics.
Hiring Process and Compliance
Our hiring process includes confirmation of eligibility to work and compliance with data protection and export controls. Recruitment agencies must have a signed agreement with us; unsolicited submissions will not be accepted.