Order Taker

About the Company

Rixos Marina Abu Dhabi is a prestigious luxury hotel that brings authentic Turkish hospitality to guests, focusing on exceptional service standards. It aims to redefine luxury by providing guests with unique and memorable holiday experiences, setting new benchmarks for contemporary hospitality and leisure. As part of the Ennismore group, the company emphasizes employee growth, personal development, and purposeful work experiences, inspiring its team to help envision the future of hospitality.

Job Summary and Responsibilities

• Promptly and courteously respond to in-room dining telephone calls.
• Accurately record guest food and beverage orders, ensuring order details including room numbers and special requests are confirmed.
• Aid guests by suggesting menu options and explaining item details, ingredients, and alternatives when necessary.
• Precisely enter orders into the Point of Sale (POS) system.
• Relay dietary requirements and allergy information to kitchen staff.
• Coordinate with kitchen and service personnel to guarantee timely and accurate order delivery.
• Follow up on orders to ensure complete guest satisfaction.
• Professionally handle guest inquiries, requests, and complaints.
• Encourage upselling of additional food and beverage items appropriately.
• Maintain detailed records of orders and guest preferences.
• Adhere to all hotel policies regarding service protocols, hygiene, and safety standards.
• Exhibit a professional and welcoming telephone demeanor at all times.

Qualifications and Requirements

• High school diploma or an equivalent qualification is required.
• Prior experience in in-room dining, room service, food and beverage, or similar hotel roles is preferred.
• Sound knowledge of food and beverage products along with service expectations.
• Proficiency in English with strong verbal and telephone communication skills.
• Basic computer literacy and familiarity with POS systems.
• Excellent customer service aptitude and interpersonal skills.
• Strong focus on detail to ensure accuracy in order taking.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Professional appearance and a positive attitude are essential.
• Willingness to work flexible schedules, including weekends and public holidays.
• Additional language skills are a plus.
• Commitment to fostering an inclusive workplace where individuals feel valued and respected.
• Work collaboratively to create an environment where all colleagues feel supported and appreciated.

Salaries and Benefits

• Competitive salary package.
• Provision of duty meals covering all meal times plus coffee breaks.
• Vacation travel tickets and related benefits provided by the hotel.
• Comprehensive medical insurance coverage.