Operator

Role Overview

We are seeking an Operator to join our GDO Operations team. The role involves managing printing equipment, performing archiving tasks, and supporting operational activities directly at client locations to ensure seamless service and high levels of customer satisfaction.

Key Duties

• Oversee and monitor the performance of printing machines, reporting any technical malfunctions promptly.
• Manage inventory and timely delivery of printing consumables.
• Address urgent customer requests adhering to the daily visit schedule.
• Compile and submit detailed daily visit reports for documentation.
• Accurately record and submit meter readings of machines within deadlines.
• Handle invoice distribution, secure customer acknowledgements, and pursue payment follow-up.
• Maintain excellent customer service standards to ensure satisfaction.
• Provide coverage for team assignments in other territories as needed during colleague absences.
• Ensure all activities comply with established Service Level Agreements (SLAs).

Candidate Requirements

• Possession of a High School Diploma or an equivalent qualification.
• Fundamental command of the English language.
• Competent user of Microsoft Office applications, particularly Excel and Word.
• Strong communication skills coupled with effective time management abilities.
• Willingness and capability to perform work onsite at client premises.
• Prior knowledge or experience in onsite operational support and customer service is beneficial.