Operator - Loss Prevention

About the Hotel

W Macau - Studio City is a part of an integrated resort located on Cotai Strip in Macau. The property features 557 elegantly designed guest rooms that offer views of the bustling city and Cotai area. Its interior draws inspiration from 1950s Macau cinema, incorporating Hollywood themes that creatively reflect the region's culture.

Role Summary

The Loss Prevention Operator is responsible for patrolling the property, monitoring security systems including CCTV, alarms, and fire safety, and assisting guests with room access. They ensure entrances are secured as needed and conduct daily safety inspections. The role involves responding to emergencies such as accidents or threats, administering first aid or CPR if necessary, managing disturbances, and reporting incidents accurately. Investigations, evidence gathering, and confidential reporting are also key duties.

Key Duties

• Patrol premises and assist guests accessing rooms.
• Observe CCTV, perimeter alarms, duress alarms, and fire life safety systems.
• Secure property entrances during certain times.
• Conduct physical hazard inspections daily.
• Respond to accidents and emergencies, summon EMS, and provide first aid/CPR when required.
• Manage guest and employee conflicts professionally, and call for external assistance if necessary.
• Complete incident reports documenting security or loss prevention events.
• Escort unauthorized individuals off the property carefully to maintain operational flow.
• Respond to vehicle-related incidents including thefts and accidents.
• Maintain confidentiality of security documents and information, sharing only with authorized persons.
• Conduct investigations, collect evidence, and interview relevant parties.
• Follow all company safety policies and assist with their enforcement.
• Maintain a clean, professional appearance and conduct oneself according to company standards.
• Engage positively with guests, anticipate service needs, and assist individuals with disabilities.
• Communicate clearly, both verbally and in writing, and support team objectives.
• Stand, walk, or sit for extended periods and perform physically demanding tasks including lifting and moving objects up to 50 pounds independently or heavier with assistance.

Qualifications

• Education: Completion of high school or GED equivalent.
• Experience: No prior experience or supervisory background is required.
• Licenses/Certifications: None required.

Additional Information

The position is full-time and located onsite at W Macau - Studio City in Macau SAR. The company values diversity and is committed to equal opportunity employment regardless of disability, veteran status, or other protected characteristics. W Hotels embraces a culture of innovation, curiosity, and guest-focused service, encouraging new perspectives and growth.