Operations & Training Manager

Company Overview

Brownrich Coffee Private Limited operates under the brand Beans N berry Co., a rapidly expanding premium café chain based in Rajasthan. Founded in 2021, the brand offers specialty coffee, handcrafted beverages, fresh bakery items, and delivers a warm customer experience. It currently runs several outlets and is focused on growth through company-owned and partner-operated locations. The company prioritizes inviting café environments, high-quality Arabica coffee, freshly prepared food, and top-notch service and operational standards.

Role Overview

The Operations & Training Manager will oversee operational excellence at all existing and future Beans N berry outlets across Rajasthan, requiring frequent travel. Responsibilities include developing and enforcing SOPs, training and mentoring staff, conducting audits, maintaining consistent customer service, and supporting new outlet openings.

Key Responsibilities

• Ensure day-to-day smooth operations across all outlets.
• Monitor quality of service, food, cleanliness, and overall customer experience.
• Identify operational deficiencies and implement corrective measures.
• Support outlet managers in meeting operational goals.
• Create, update, and enforce Standard Operating Procedures (SOPs).
• Conduct compliance audits and routine checks for SOP adherence.
• Train new hires on operational protocols, product details, and service excellence.
• Provide ongoing training for existing staff and groom team members for leadership positions.
• Prepare training manuals and materials to support staff development.
• Perform scheduled and surprise outlet audits focusing on hygiene, food safety, inventory, and service standards.
• Generate audit reports and follow up on necessary corrective actions.
• Support operational readiness and SOP implementation during new outlet launches and trainings.
• Submit weekly and monthly reports tracking operations, quality metrics, and staff performance.
• Analyze performance data to suggest improvements for efficiency and profitability.

Candidate Profile

• Graduate in Hospitality, Hotel Management, Business Administration, or a related discipline.
• 3 to 8 years of experience in café, restaurant, QSR, or hospitality operations, preferably managing multiple outlets.
• Strong leadership, communication, and training capabilities.
• Willingness to travel extensively across Rajasthan outlets.

Success Measures

• Compliance with SOPs
• Audit performance scores
• Customer satisfaction ratings
• Staff retention and advancement
• Operational performance of outlets
• Successful new store openings

Compensation and Benefits

• Monthly salary between ₹50,000 and ₹60,000
• Free accommodation and meals provided
• Overtime allowance
• Employee state insurance coverage
• Sales incentives and festive bonuses