Operations Support Associate

Overview

The Operations Support Associate role at ISDC Services India Pvt. Ltd. focuses on coordinating efforts to ensure flawless operational processes across academic programs, partner institutions, and accreditation requirements.

Primary Duties

• Collaborate with professional bodies, accreditation agencies, and educational partners for seamless compliance and operational execution.
• Manage student registration, coordinate fee collection, and oversee associated documentation management.
• Organize preparation, procurement, and distribution of program and academic materials.
• Act as the main contact to address student inquiries, concerns, and operational support needs.
• Liaise with partners to collect, verify, and maintain accurate documentation and records.
• Maintain precise databases, student records, and operational reports aligning with organizational standards.
• Facilitate accreditation processes by organizing and preserving essential documents and evidence.
• Plan and conduct student orientation, engagement activities, and awareness programs to enrich the student experience.
• Ensure timely communication of updates and information to students, partners, and stakeholders.
• Coordinate daily operational tasks across various programs and locations effectively.
• Identify improvements in operational workflows, uphold service standards, and monitor adherence to schedules.
• Undertake additional duties and special projects that support company goals as assigned.
• Travel extensively across India for supporting partners, student engagement initiatives, operational assessments, and organizational programs as required.
• Demonstrate readiness and flexibility for frequent travel per operational and business demands.

Candidate Profile

• Graduates with 1 to 4 years of relevant experience in academic operations, program coordination, student services, or educational administration.
• Outstanding communication and interpersonal skills to foster strong relationships.
• Excellent organizational abilities to juggle multiple tasks and deadlines efficiently.
• Proficiency in MS Office suite and experience handling database management systems.
• Strong attention to detail with commitment to maintaining accurate documentation and records.
• Problem-solving aptitude coupled with a student-focused customer service approach.
• Capability to work autonomously and as part of a team within dynamic environments.
• Willingness to travel frequently within India to fulfill job responsibilities.