Operations Specialist

Overview

The Operations Specialist will play a key role in supporting the sales process, specifically regarding contract activation and funding settlements, ensuring all transactions align with DLL's policies and partner agreements. The role demands timely, precise execution focusing on compliance, customer satisfaction, and efficiency. Reporting to the Operations Manager ANZ, this role calls for active collaboration and rigorous process management.

Key Responsibilities

• Assist the sales process by managing settlement and funding activities to achieve and surpass new business objectives.
• Serve as the main point of contact and knowledge resource regarding contract activations and funding inquiries.
• Deliver excellent customer support to all internal and external stakeholders, ensuring accurate and prompt task completion.
• Maintain proactive pipeline oversight including follow-ups.
• Examine contracts and associated documents for settlements, coordinating with Sales Support, Risk, Legal, Finance, and Asset Management teams as necessary.
• Promote teamwork and communication; engage in cross-training, monitor workloads and turnaround times, and liaise continuously with Sales Support and Operations management to manage workflows and meet service standards.
• Adhere strictly to company policies and complete mandatory training and follow-up on delegated tasks promptly.
• Drive ongoing process enhancements and automation to improve effectiveness, accuracy, and customer experience.
• Ensure accurate completion of lease and loan security documentation in line with credit requirements.
• Verify proper security registrations are in place for enforceable and binding client-level transactions.
• Handle the booking and funding requests for every invoice within transactions.
• Meet daily, weekly, and monthly KPIs and SLAs.
• Conduct audits and follow up on any transaction deficiencies.

Candidate Profile

• Prior experience in vendor leasing or finance environment.
• Minimum of 3 years’ experience working in leasing or finance organizations, ideally handling transaction closing tasks.
• Sound understanding of equipment finance products, credit risk, documentation, and compliance regulations.
• Capability to analyze and verify documentation accuracy and compliance with internal and regulatory standards.
• High attention to detail and commitment to accuracy.
• Strong communication skills both verbally and in writing.
• Proactive in identifying system and process improvements.
• Effective knowledge sharing and teamwork abilities.
• Self-motivated, energetic, and demonstrates initiative.
• Strong ethics, integrity, and honesty.
• Able to adapt quickly to new systems and a dynamic work environment.
• Skilled in multitasking, prioritizing, and working autonomously under pressure.
• Tertiary qualifications are advantageous.
• Proficient with Microsoft Word, Excel, and Outlook.
• Excellent organizational, planning, and problem-solving skills.
• Maintains focus and learns rapidly in a fast-paced setting.

Benefits and Wellbeing

• Two paid volunteering days annually for local charities.
• Health and wellness initiatives including free health checks, nutritious food options, and engaging vitality activities.
• Flexible working hours with potential to work remotely.
• Access to career growth through online education and development programs.
• DLL emphasizes workforce wellbeing in connection, health, finance, and lifestyle to support balanced lives.

Additional Information

• The selection process might include assessments.
• Applications via email will not be considered.
• Referral programs are available.
• The company upholds equal opportunity employment with inclusive hiring and accommodation efforts.
• Employment is subject to successful background verification.