Operations Manager (Remote)

About the Role

We are seeking a Remote Operations Manager based in South Africa to oversee and coordinate the operations of an established karate business situated in London, UK. This role is pivotal to managing all aspects outside karate instruction, such as scheduling, onboarding, and communications.

Responsibilities

• Oversee the onboarding process of new students and maintain the master student database with accuracy
• Manage the primary Excel spreadsheet tracking students, belts, grades, invoicing, and operational data
• Monitor stock levels and organize orders for karate equipment including uniforms and gumguards
• Maintain relationships with multiple schools and venues, arranging hall and venue hire as needed
• Coordinate instructors’ schedules and manage weekly and termly events
• Administrate gradings and related paperwork
• Create and distribute two newsletters each term along with advertisements and flyers
• Handle parent communications and professionally address any complaints
• Support instructor and staff recruitment as well as onboarding
• Manage DBS checks and associated safeguarding administration
• Oversee medical aid administration and liaise with the bookkeeper
• Utilize Google Docs, Google Drive, Excel extensively, with some familiarity with Claude/AI and Canva
• Provide operational support to the company Director and continuously identify areas for process improvement

Candidate Profile

The ideal candidate is highly organized, proactive, and proficient in Excel and system management. They must be able to juggle various tasks simultaneously and take initiative to troubleshoot and resolve issues without constant supervision.