Job description

Overview

This role is being advertised through a hiring partner, which will handle the application review and all subsequent steps. The partner company is seeking an Operations Manager located in Saudi Arabia.

The ideal candidate is a results-oriented operations leader who performs well in fast-moving, metrics-led settings. This position centers on building and guiding strong online teams, making decisive people-management choices, and driving measurable improvement in execution and service quality.

You will work with dashboards, data, and operational systems to improve efficiency, support team development, and strengthen cross-functional coordination. This is a practical leadership position where success is judged by team output and business outcomes.

Key accountabilities

You will manage the entire employee lifecycle for online agents, including recruitment, onboarding, performance management, promotions, demotions, and exits. You will also keep daily operations running smoothly and make sure the team consistently hits its targets.

Recruit, train, coach, promote, demote, and offboard agents based on performance
Oversee daily operations and maximize team productivity
Lead and support a team of remote or online agents
Run recurring training sessions, coaching conversations, and performance evaluations
Address escalations and resolve operational challenges quickly
Work with internal stakeholders to improve processes and systems
Leverage data, dashboards, and performance indicators to inform decisions and drive improvements

Requirements

This position calls for strong operational leadership experience, preferably with remote or online teams, plus a data-driven approach and comfort working with performance metrics. The role also demands ownership, clear communication, and the confidence to make difficult team decisions.

At least 3 years of experience in operations management or a comparable leadership position
Demonstrated success managing online or remote agent-based teams
Practical experience with hiring, training, performance management, and offboarding
Strong analytical mindset with the ability to understand KPIs and dashboards
Exposure to CRMs, operational platforms, and automation tools
Strong written and spoken English communication skills
High sense of ownership and willingness to make firm performance-based decisions

Benefits

Flexible remote working arrangement
Chance to operate in a fast-moving international setting
Culture that prioritizes results over time spent
Clear potential for fast advancement for top performers
Opportunity to work with modern tools, systems, and data-led operations
Energetic, high-impact team environment

Additional information

The hiring partner uses an AI-assisted matching process to screen applications fairly and quickly against the core requirements. Candidates who best fit the role are shortlisted and shared with the employer, while interviews, assessments, and final next steps are handled by the company’s internal hiring team.

Privacy and data processing

By applying, you consent to the processing of your personal information for candidate evaluation and for sharing relevant details with the employer, based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You can request access, correction, deletion, or objection to processing at any time.

The recruitment process may use AI tools to assist with tasks such as application review, resume analysis, and response evaluation. These tools support the recruitment team and do not replace human judgment. Final hiring decisions are made by people. If you want more details about data handling, you may contact the recruiter.

Operations Manager