Operations Manager - Female

About the Role

We are seeking an Operations Manager to serve as the keystone for daily operational activities at Cosmo Fertility. Positioned directly alongside the founder, this role demands vigilant oversight of office functions, ensuring smooth workflows and timely issue resolution. The scope covers multiple domains - vendor coordination, field operations support, CRM management, and team task administration.

Key Responsibilities

• Maintain and own the daily task tracker for 5–8 team members, monitor progress, follow up on pending items, and resolve bottlenecks.
• Provide the founder with a clear weekly summary highlighting completed tasks, stalled items, and decisions requiring attention.
• Establish consistent operational rhythms through daily check-ins and weekly review meetings.
• Serve as the primary contact point for personnel spanning field operations, CRM, manufacturing support, and internships.
• Facilitate rapid onboarding for new hires by setting clear tasks and providing necessary tools from their first day.
• Mediates priority conflicts and clarifies ambiguities encountered by team members.
• Manage and follow up with approximately 8–10 vendors including raw materials, manufacturing, labs, packaging, and logistics providers to ensure on-time deliveries.
• Proactively identify delays early and maintain an updated vendor tracking system.
• Support field operations coordination involving doctor outreach campaigns, camp logistics, and pathology lab onboarding while tracking targets and compliance essentials.
• Monitor manufacturing output, raw material inventory, and coordinate quality assessments with the laboratory to anticipate shortages.
• Oversee lead and patient pipeline health weekly, tracking progress and cleaning data jointly with the CRM coordinator.
• Keep documentation and shared digital repositories organized, update SOPs, vendor contact lists, and produce simple dashboards as requested by leadership.

Candidate Profile

• Possess 5–8 years total experience, including 2–3 years in operational roles or general management at small enterprises such as clinics or startups.
• Demonstrated ability to handle multifaceted tasks simultaneously, involving team coordination, vendor management, logistics, and administrative duties.
• Results-oriented with strong follow-through skills, valuing punctuality and accountability.
• Fluent communication skills in both Hindi and English to interact effectively with diverse stakeholders including vendors and interns.
• Proficient with Google Sheets, WhatsApp, email communication, and basic CRM systems.
• Located within an accessible commuting distance to Sector 62 in Noida, including nearby locales like Greater Noida, Ghaziabad, and East Delhi.
• Experience in healthcare, pharmaceutical, or manufacturing sectors is an advantage but not mandatory.

Additional Information

• This is a fully on-site position; hybrid or remote work arrangements are not available.
• Candidates primarily experienced in narrow functions such as only sales, logistics, or administration may not thrive in this varied operational role.
• We favor adaptable candidates comfortable with evolving workflows and minimal pre-documentation.

Compensation and Contact

Monthly salary range is INR 25,000 to 40,000.

If interested, please contact via phone at 8800231627 or email hrdepartment@cosma.health.