Operations Manager - Commercial Cleaning

About SOS Group

SOS Group stands as one of Dublin's premier facilities management companies, delivering trusted cleaning, security, concierge, and site operations services to organizations throughout Ireland. Known for reliability, high standards, and close client partnerships, the company blends practical operational expertise with cutting-edge systems and a strong people-first culture.

We believe great teams form the foundation of exceptional facilities management. Hence, we invest heavily in staff development via structured training, clear career progression paths, and a supportive management environment. Many of our managers enjoy long-term career growth with us. As we widen our client base nationwide, we seek an experienced and motivated senior manager to direct our cleaning services and guide the company's next growth phase.

Role Purpose

The Operations Manager will oversee the daily management of SOS Group's commercial cleaning activities across multiple client sites. This includes fostering enduring client relationships, managing and mentoring a team of area managers and cleaning staff, and ensuring contracts meet high standards of quality, compliance, and financial performance. This hands-on leadership position suits proactive individuals skilled at problem-solving, launching new contracts, and driving operational excellence.

Main Responsibilities

• Develop and sustain strong client connections through constant communication, ensuring service standards, audit results, KPIs, and reports align with client expectations.
• Lead the seamless start-up of new contracts, transitioning efficiently from award to full operational execution.
• Regularly track KPIs to improve operational effectiveness and efficiency.
• Prepare and deliver detailed operational performance reports to senior leadership.
• Effectively manage the commercial cleaning team, promoting business growth and profitability.
• Train, supervise, and manage staffing to maintain uninterrupted service delivery.
• Conduct employee onboarding, on-the-job training, attendance, and leave monitoring.
• Perform frequent performance reviews, providing constructive feedback and development plans.
• Collaborate with fellow operations managers and stakeholders to ensure nationwide service excellence.
• Supervise cleaning services across diverse commercial sites, supporting area managers and ensuring smooth operations.
• Establish and enforce policies enhancing operational efficiency.
• Control and oversee proper use of cleaning materials at client locations.
• Stay informed on industry developments, integrating new technologies and best practices.
• Ensure safe working environments for staff on site and coordinate with clients on health and safety issues.
• Comply with ISO 9001:2015 and ISO 14001:2015 quality and environmental management standards, maintaining relevant records and documentation.
• Apply SOS Group's Quality and Environmental policies consistently.
• Address internal and client needs effectively and contribute to process improvements by reporting corrective actions and suggestions.

Education & Qualifications

• A diploma or bachelor's degree is preferred.
• Possession of a valid full driver's license is necessary.

Experience & Skills

• Proven background in cleaning or facilities management is essential.
• Strong leadership capabilities with experience managing busy, dynamic teams.
• Excellent customer service orientation and dedication to client satisfaction.
• Confident communication skills for client interaction and senior management presentations.
• Highly organized, solution-driven, and composed under pressure running multi-site operations.

Why Work With Us?

• Join a growing, well-regarded facilities management company with a significant presence in Dublin.
• Experience a people-centered culture that prioritizes training, development, and career growth.
• Take a hands-on leadership role with significant responsibility for client relationships and operational results.
• Work alongside experienced, supportive senior managers committed to team success.
• Enjoy competitive salary, annual bonuses, pension plans, and a company car.