Operations Manager

About AVITUC Limited

AVITUC Limited is a provider of audiovisual and IT solutions, specializing in supplying, installing, and supporting services for schools, businesses, and organizations throughout Ireland. Currently based in Tallaght, Dublin, the company is expanding its leadership team by creating the role of Operations Manager to oversee daily operations and facilitate ongoing growth.

Role Overview

As Operations Manager, reporting directly to the company owner, you will be responsible for managing service delivery, scheduling installations, staff development, and operational procedures. This hands-on leadership role also involves supervising sales personnel who will report directly to you. You will have a significant impact on shaping how the company functions daily.

Work Schedule and Compensation

• Annual salary ranging from €40,000 to €50,000, with additional quarterly bonuses.
• Full-time, office-based position located in Tallaght, Dublin.
• Work hours: Monday to Thursday, 9:00 AM to 5:30 PM; Friday, 9:00 AM to 4:30 PM.
• Generous leave benefits including 20 days of annual leave plus Good Friday off.
• Additional mental health leave day and miscarriage leave policies.
• Provision of a vehicle or fuel card arrangement.
• Company laptop and mobile phone provided.

Primary Responsibilities

• Oversee the service department by managing priorities, technician schedules, workloads, customer issues, and escalation processes.
• Plan installation and service appointments ensuring staff are equipped with necessary tools, information, and support.
• Lead and manage sales staff, monitor sales KPIs, coach performance, and guarantee seamless handover between sales and operations teams.
• Direct recruitment, onboarding, ongoing staff check-ins, performance reviews, and employee development initiatives.
• Implement company policies and workflows, communicate their importance to staff, and ensure consistent application.
• Develop and manage induction, training, and skills assessment programs with definitive approval stages for independent task execution.
• Establish and evaluate operational KPIs and convert insights into actionable improvements enhancing service quality and customer satisfaction.
• Coordinate with administrative teams concerning orders, deliveries, returns, completion records, and invoice preparations.
• Lead weekly operations meetings, providing reports on workload, staffing, potential risks, sales, and service performance.
• Support ISO certification preparations, resource planning, company expansion efforts, and oversee office relocation or fit-out projects within agreed scope and budget.

Required Qualifications and Experience

• Demonstrated success managing a service department or technical field service operations.
• Proven experience in staff hiring, onboarding, frequent employee check-ins, coaching, and performance evaluations.
• Strong record of developing and enforcing policies and workflows adopted effectively by teams.
• Experience organizing employee training and assessing its success.
• Ability to set, track, and improve service-related KPIs with measurable outcomes.
• Excellent planning, communication, and customer escalation skills, with the capability to manage multiple priorities confidently.
• Sound judgment, ability to provide constructive feedback, and experience collaborating closely with owner-managed companies.

Preferred Experience

• Direct management of sales teams including KPI review and improving connections between sales and service divisions.
• Background in audiovisual, IT, engineering, or related technical service industries.
• Familiarity with CRM software and service management systems, ideally Zoho.
• Experience assisting with ISO certification processes or quality management systems.

Additional Information

This role offers an exceptional opportunity to establish a management function within a growing company and contribute meaningfully to operational excellence, workforce development, and customer service. You will work closely with the owner, gaining significant influence over company-wide processes.