Operations Manager

About the Role

We are seeking a proactive and accountable Operations Manager to oversee and synchronize the key functions of Operations, Sales, and Marketing within our organization. This role demands leadership strength, excellent communication, and problem resolution abilities to ensure smooth and efficient business operations.

Key Responsibilities

• Oversee daily business operations across departments.
• Coordinate efficiently among Sales, Operations, Marketing, and auxiliary teams for seamless workflow.
• Supervise order management, delivery, return-to-origin processes, customer follow-ups, and operational efficiency metrics.
• Identify problems in operations and implement timely corrective actions.
• Maintain accurate records, reports, and daily operational summaries.
• Ensure adherence to company policies, team discipline, and productivity standards.
• Liaise with vendors, service providers, and third-party partners as necessary.
• Lead and oversee sales and telecalling teams, setting targets and tracking performance regularly.
• Guide, train, and monitor the sales team for optimal results; address performance gaps effectively.
• Analyze and report sales performance, leads, conversions, and revenue figures to management.
• Coordinate digital marketing initiatives including agency partnerships, influencer collaborations, and content campaigns.
• Monitor marketing campaigns’ lead generation, quality, and cost effectiveness.
• Develop marketing strategies to boost brand visibility and sales outcomes.
• Facilitate coordination between Marketing and Sales to maximize lead conversion.
• Motivate teams across departments, conduct performance evaluations, and support recruitment and onboarding processes.
• Delegate tasks efficiently and ensure timely completion.
• Prepare comprehensive reports on Sales, Operations, and Marketing for senior management.
• Track KPIs, suggest improvements, and contribute to planning and budgeting for growth.
• Safeguard confidentiality of company data and business plans.

Qualifications and Experience

• Graduate or MBA qualification preferred.
• Two to five years of experience in Operations, Sales, Marketing, or Team Management is desirable.
• Applicants demonstrating strong leadership and managerial competencies may be considered based on interview performance.

Skills and Competencies

• Proven leadership ability in managing and coordinating team activities.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Strong sales, negotiation, and analytical skills.
• Competency in managing multiple departments and overseeing diverse responsibilities.
• Proficiency in MS Excel, CRM software, and basic reporting tools.
• Result-oriented with a capacity to perform under pressure and meet deadlines.
• Sound decision-making and organizational capabilities.

Additional Information

• Working schedule is Monday through Saturday with Sundays off.
• Location: 305, Capital Tower, Sapna Sangeeta Road, Indore, Madhya Pradesh, India.
• Monthly salary range: ₹15,000 to ₹25,000 depending on experience, skills, leadership, and interview outcomes.