Operations Executive

About the Company

Imagicaaworld Entertainment Limited stands as one of India's premier entertainment and hospitality companies, offering world-class leisure experiences to millions of visitors annually. Their diverse portfolio spans theme parks, water parks, amusement parks, devotional attractions, hotels, and family entertainment venues including Imagicaa Theme Park, Water Park, Snow Park, Novotel Imagicaa Khopoli, Wet'nJoy locations, and more. With a mission to create joyful, safe, and sustainable experiences for all Indians, the company prioritizes innovation, operational excellence, guest service, and safety. Part of the Malpani Group, Imagicaaworld is expanding rapidly across India, driven by a culture of integrity, collaboration, and customer focus.

Role Overview

The position of Operations Executive, based in Mehsana, Gujarat at Mehsana Next Park Private Limited, involves managing daily park operations to ensure seamless functioning and exceptional guest experiences. Reporting to the Operations Manager or Park Head, the candidate will act as a pivotal link across multiple operational departments, maintaining service quality, guest satisfaction, and safety compliance.

Key Responsibilities

• Oversee daily operations at the park to guarantee smooth activities.
• Liaise with teams from Guest Relations, Security, Housekeeping, Food & Beverage, Maintenance, and other operational units.
• Ensure that guest service, cleanliness, safety, and operational standards remain consistently high.
• Address and resolve guest queries, complaints, and operational challenges promptly.
• Conduct regular area inspections to ensure adherence to company policies and safety protocols.
• Assist with crowd control and ensure efficient guest flow during busy periods and events.
• Prepare and manage daily operational documentation including reports and checklists.
• Coordinate maintenance and facility issue resolutions with relevant teams.
• Support event planning and execution within the park.
• Monitor staffing levels and assist in deploying adequate manpower across operational areas.
• Adhere to company SOPs, policies, and legal safety standards.
• Assist in emergency response actions and incident management as necessary.

Qualifications & Preferences

• A graduate degree in any field is required.
• Work experience ranging from 2 to 5 years in sectors such as amusement parks, theme parks, hospitality, retail, F&B, or entertainment, especially in customer-facing operational roles, is preferred.