Operations Executive

Role Overview

As an Operations Executive located in Kolkata, you will be responsible for managing comprehensive store operations. This entails overseeing appointment scheduling, assigning therapists, ensuring smooth service delivery, and contributing to revenue enhancement through strategic planning and active team oversight.

Key Responsibilities

• Manage all facets of daily store operations including appointment management and therapist coordination.
• Lead daily meetings with therapists to discuss performance metrics, address grievances, and uphold grooming standards.
• Handle daily cash collections along with petty cash and roster expense management.
• Monitor and ensure proper functioning of equipment by scheduling timely maintenance and addressing breakdowns.
• Work proactively to elevate customer ratings, diminish appointment cancellations and reschedules, and minimize complaints.
• Oversee employee scheduling to reduce absenteeism and foster staff retention.
• Maintain accurate store-level documentation, data records, and communications.
• Conduct periodic performance evaluations and root cause analysis related to key performance indicators.

Performance Indicators

Focus on punctual service delivery, minimization of cancellations and rescheduling, improvement of ratings and Net Promoter Score (NPS), reduction of attrition rates, lowering complaint percentages, and absenteeism control.

Required Qualifications and Skills

• Effective communication and coordination capabilities.
• Basic proficiency in MS Office, particularly Excel.
• Strong organizational skills coupled with problem-solving aptitude.
• Open to candidates without prior experience.

Additional Information

• This is an in-person role based in Kolkata.
• Work schedule offers flexibility.
• Employees are eligible for Provident Fund benefits.