Operations Executive

About Fastays

Fastays is a travel solutions provider offering services including flight bookings, hotel reservations, bus tickets, holiday packages, and related travel arrangements. We are seeking a meticulous and customer-oriented Operations Executive to join our team and facilitate seamless travel booking operations.

Job Overview

The Operations Executive will oversee travel bookings, liaison with suppliers, manage booking changes, and offer prompt assistance to clients and travel agents. Candidates should possess experience in travel operations and proficiency with booking platforms.

Key Responsibilities

• Handle bookings for hotels, flights, and buses, ensuring ticket confirmations and coordination.
• Manage booking modifications such as cancellations, rescheduling, and amendments.
• Engage with suppliers including hotels, airlines, and other travel service providers.
• Address inquiries from customers and travel agents, ensuring timely issue resolution.
• Follow up on pending bookings, confirmations, refunds, and service requests.
• Utilize booking portals and Global Distribution Systems (GDS) for travel reservations.
• Maintain accurate records of bookings and update operational reports accordingly.
• Collaborate with internal teams to guarantee smooth delivery of travel services.
• Resolve booking inconsistencies and escalate complex problems when necessary.
• Maintain a high level of attention to detail and service quality throughout the booking lifecycle.

Required Skills and Qualifications

• 2 to 3 years of professional experience in travel operations or the travel and tourism sector.
• Comprehensive knowledge of hotel, flight, and bus booking procedures.
• Experience with travel booking portals and GDS platforms.
• Excellent verbal and written communication skills.
• Strong problem-solving aptitude and coordination capabilities.
• Proficiency with MS Excel and fundamental reporting skills.
• Organizational excellence and strong attention to detail.
• Ability to handle multiple bookings simultaneously and meet tight deadlines.

Compensation and Benefits

• Monthly salary ranging from ₹25,000 to ₹30,000, based on experience and skills.
• Prospects for career growth within the travel and tourism industry.
• A collaborative workplace offering exposure to a variety of travel service operations.