Operations Executive - Chat Support (Graduate/Fresher)

About the Role

Join Teleperformance as an Operations Executive specializing in chat support for the Flikkart blended process based in Mohali. You will be responsible for delivering excellent customer service by assisting customers via live chat and messaging platforms without using phone calls. Our company is a global leader in digital business services, committed to empowering communities and clients through advanced and sustainable business solutions.

Key Responsibilities

• Respond promptly and professionally to customer queries through live chat interfaces.
• Accurately troubleshoot issues related to products, services, or accounts.
• Communicate clear and precise information concerning products, services, and company policies.
• Escalate complicated matters to the appropriate teams for resolution.
• Maintain comprehensive and precise records of chat interactions.
• Achieve targets concerning response times, quality standards, and customer satisfaction.
• Comply with company protocols and data privacy regulations.

Required Skills and Qualifications

• Exceptional written communication skills.
• Strong abilities in problem-solving and managing multiple tasks simultaneously.
• Basic proficiency with computers and familiarity using chat tools or CRM software.
• Customer-focused approach with keen attention to detail.
• Willingness and ability to work in shift schedules as needed.

Preferred Qualifications

• Experience in chat or customer support roles.
• Exposure to CRM or ticket management systems.
• Typing speed meeting organizational standards (e.g., XX words per minute).

Additional Information

• Competitive remuneration package.
• Incentives based on performance.
• Opportunities for skill development and career progression.
• Potential options for hybrid work or working from home depending on role requirements.

Eligibility

Applicants must hold a graduate degree in any discipline.