Operations Data Analyst

About Helia

Helia stands as Australia's pioneering provider of Lenders Mortgage Insurance (LMI), boasting over six decades of experience within the Australian housing market. Our core purpose is to enhance financial wellbeing by facilitating the path to home ownership. We aim to deliver innovative and customized solutions collaboratively, simplifying and broadening access to home ownership. This is achieved through customer-centric services driven by advanced technology, data, and digital solutions.

Role Overview

The Operations Data Analyst contributes to the central analytics team supporting key reporting and analytics for the Operations and Sales & Partnerships departments. Members of this team combine domain expertise with flexibility to cover diverse functions, ensuring outcomes across Finance, Risk, Strategy, Operations, Sales, and Partnerships are met effectively. The role focuses on analyzing operational data to generate actionable insights that enhance efficiency, productivity, and influence decisions impacting both internal and external stakeholders.

Key Responsibilities

• Gathering, cleaning, analyzing, and presenting data sets related to Helia's operational activities, including metrics from applications, sales, customer feedback, and third-party sources.
• Tracking important operational metrics by creating and maintaining dashboards and reports that effectively visualize data for stakeholders.
• Detecting patterns, trends, and irregularities within the data and conducting investigations into underlying causes, supplementing with additional data when needed.
• Condensing analytical findings into meaningful insights for sharing with stakeholders and clients using data visualization tools.
• Participating in meetings with customers and stakeholders to assist business owners in presenting and discussing insights.
• Addressing ad hoc data-related queries from stakeholders and customers.

Candidate Profile and Requirements

• A naturally inquisitive mindset focused on data exploration and analysis.
• Proven analytical capabilities, demonstrating experience with data-driven insight generation.
• Competency in engaging with both internal and external stakeholders to obtain pertinent data.
• Strong experience using querying languages, with a preference for Snowflake SQL.
• Proficient in data visualization tools, particularly PowerBI.
• Effective communication skills tailored to various management levels.
• Sound business judgement and awareness of market conditions.
• Attention to detail combined with a results-driven approach.
• Practical experience within an operational business environment.
• Skilled at engaging customers to understand their underlying needs.
• Background or knowledge in finance or lenders mortgage insurance is advantageous.
• Intermediate proficiency in Microsoft Excel.

Work Culture and Benefits

At Helia, we are dedicated to fostering a workplace that empowers our people to thrive personally and professionally. Our environment values work-life balance, flexible work arrangements, wellbeing support, and opportunities for professional development. We encourage a collaborative and inclusive culture where innovation, ongoing learning, and cross-functional teamwork are foundational to delivering outstanding customer experiences. Our North Sydney office offers a dynamic workspace with exceptional city views.

We embrace diversity and inclusion in our workforce, supporting flexibility regardless of career stage or life circumstances to ensure all team members feel valued and supported.