Operations Coordinator

About Spafax

Spafax is a premier provider of in-flight entertainment and content marketing, working in partnership with leading airlines globally to elevate the passenger travel experience. We specialize in delivering high-quality, captivating TV, film, music, and interactive content that entertains and inspires audiences across the world.

Role Overview

The Operations Coordinator will support the In-Flight Entertainment (IFE) operations team by carrying out quality control inspections such as rack tests and assisting with various ongoing operational duties. The objective is to guarantee that all content available on airline platforms is accurate and meets quality standards.

Key Responsibilities

• Perform quality assessments of all IFE content, including checking the content grid against tailored checklists at integrator rack facilities to ensure media files launch correctly each cycle.
• Identify and report any content issues requiring resolution.
• Support operational tasks including media order processing, tracking missing assets, and managing file deliveries.
• Utilize documentation such as programme grids and checklists to conduct quality validations on assigned media files for movies, TV shows, and audio content intended for airline systems.
• Recognize errors and communicate them to relevant internal stakeholders for prompt correction.
• Assist the headquarters metadata team with additional quality control, including reviewing for spelling or grammar mistakes.
• Deliver precise and timely monthly reporting within the department and to airline clients.
• Carry out additional operational duties as needed.

Qualifications and Requirements

• Fluent command of English, both written and verbal.
• Advanced Excel skills, including confident use of formulas, PivotTables, and handling large datasets.
• 2 to 4 years of experience in roles such as sales support, procurement, logistics, or back-office operations preferred.
• Exceptional attention to detail with a keen eye for spotting inaccuracies and inconsistencies.
• Strong communication and interpersonal skills, with an ability to work collaboratively and take initiative.
• Excellent organizational and time management capabilities to consistently meet monthly deadlines.
• Familiarity with the IFE or media industry is an advantage but not a requirement.